| popgirl |
| (regular) |
| Thu Nov 22 2007 08:28 PM |
Receiving but not sending in Outlook 2007
|
I'm using Windows XP SP2, Kaspersky Anti-Virus 6.0 and Spyware Terminator on a Dell laptop with Office 2007.
Whenever I open Outlook 2007 I get the following 'Internet Security Warning': 'The server you are connected to is using a security certificate that cannot be verified. A certificate chain was processed, but terminated in a root certificate which is not trusted by the trust provider'.
There is now a box to click for 'View certificate' then 'Do you want to continue using this server?' followed by Yes and No options.
I've been clicking Yes.
Send/Receive then starts up and I can receive email from both my email accounts, but Outlook keeps trying to send 4 messages that have been deleted from my Outbox. If I try and send anything, it just sits in my Outbox until I finally give up and delete it, then it adds itself to the phantom/deleted emails, which it attempts to send the next time. It's really frustrating as I have to use my web based Gmail to send anything.
PLEASE can someone help - it's driving me mad!
| AndyW36 |
| (new user) |
| Sun Nov 25 2007 04:19 PM |
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Re: Receiving but not sending in Outlook 2007
|
Hi Popgirl,
It sounds as though they are using a secure server, its a simple change to the account settings, open the account settings window for the account and then click the more settings button, next click the outgoing server tab and then tick the my outgoing server (SMTP) requires authentication tickbox.
See if that helps.
Kind Regards
Andy
| popgirl |
| (regular) |
| Tue Nov 27 2007 05:40 PM |
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Re: Receiving but not sending in Outlook 2007
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Thanks Andy - unfortunately, it's already ticked!! Is there anything else you can think of?
Many thanks.
| AndyW36 |
| (new user) |
| Tue Nov 27 2007 08:11 PM |
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Re: Receiving but not sending in Outlook 2007
|
How about the link below Popgirl, does that help ?
Link : http://groups.google.com/group/Gmail-Pro...88909e4b3873502
| popgirl |
| (regular) |
| Tue Nov 27 2007 08:47 PM |
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Re: Receiving but not sending in Outlook 2007
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Hi
I've had a look but unfortunately the page with the useful link has expired!
I've tried searching generally for help on 'root certificates' and somehow end up in the Microsoft Management Console but I have no idea what I'm doing; the Microsoft help pages seem to be designed for someone much more teckie than me, so I'm no further forward, I'm afraid.
popgirl
| AndyW36 |
| (new user) |
| Tue Nov 27 2007 09:57 PM |
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Re: Receiving but not sending in Outlook 2007
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Who is your email hosted by Popgirl ?
| popgirl |
| (regular) |
| Thu Nov 29 2007 12:58 PM |
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Re: Receiving but not sending in Outlook 2007
|
Hi Andy
My ISP is waitrose.com but I mainly use my googlemail email address. It's the googlemail that seems to be causing the problems, as I keep getting security certificate warning messages when I try and access my messages using the web mail
| AndyW36 |
| (new user) |
| Thu Nov 29 2007 01:17 PM |
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Re: Receiving but not sending in Outlook 2007
|
Hi again Popgirl, what browser are you using to access gmail ?
| popgirl |
| (regular) |
| Thu Nov 29 2007 09:50 PM |
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Re: Receiving but not sending in Outlook 2007
|
I've been using IE7 but got fed up with all the security certificate warning messages so have recently switched to Firefox; I still get the messages but somehow they're not so irritating!
| AndyW36 |
| (new user) |
| Sun Dec 02 2007 01:57 PM |
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Re: Receiving but not sending in Outlook 2007
|
Hi Popgirl, try adding the GMail website to your trusted sites list in Internet Explorer 7, that may help.
| popgirl |
| (regular) |
| Mon Dec 03 2007 07:54 PM |
Re: Receiving but not sending in Outlook 2007
|
Thanks, I'll give it a go!