| FatMan |
| (new user) |
| Sun Jul 22 2007 05:33 PM |
Outlook Express emails
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Can you help?
A friend of mine uses Outlook Express that comes with XP to send emails.
He as a problem when he reads his emails they disappear when the email is closed
Why, and can we stop it
Thanks
FatMan
| FifeFlyer |
| (regular) |
| Wed Jul 25 2007 12:35 PM |
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Re: Outlook Express emails
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Hi FatMan , and welcome to the forum. I suspect your friend has O.E. set to "hide read" messages.
Get him to try this , open O.E. and in the folders column highlight "inbox". Now on the toolbar click on "view" > current view > and tick "show all messages". When he next reads a new message it shouldn't go A.W.O.L.
| FatMan |
| (new user) |
| Fri Jul 27 2007 04:57 PM |
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Re: Outlook Express emails
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Thanks I will try
FatMan
| FatMan |
| (new user) |
| Mon Jul 30 2007 11:09 PM |
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Re: Outlook Express emails
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Thanks FifeFlyer but the menu you said was not there "tick show all messages" the only menus there under VIEW / CURRENT VIEW were
Messages
Messages with Autopreview
By follow up flag
Last seven days
Flagged for next seven days
By conversation topic
By sender unread messages (this is ticked)
Sent to
Message timeline
Customize current view (not found here)
Define views (not found here)
Format columns
Any ideas
FatMan
| FifeFlyer |
| (regular) |
| Tue Jul 31 2007 01:57 PM |
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Re: Outlook Express emails
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Strange
.Is it Outlook Express 6 he is using......with all available updates.
| FatMan |
| (new user) |
| Wed Aug 01 2007 09:31 AM |
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Re: Outlook Express emails
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It is Outlook Express XP updated but I will check
thanks
| bungler |
| (regular) |
| Wed Aug 01 2007 01:35 PM |
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Re: Outlook Express emails
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Hi fatman, got a wee puzzler here, it's not often that fifeflyer has to scratch his head.
Can I suggest that you check your message rules to ansure that you have not set anything to delete mails from particular senders.
Go tools>message rules>mail and make sure that nothing is ticked that should not be ticked (if you have not set up any rules, all tick boxes should be empty, especially the ones set to delete messages from specific sources after they have been read).
| skampydog |
| (regular) |
| Wed Aug 01 2007 03:59 PM |
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Re: Outlook Express emails
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I'm not convinced that it's OE.
Those options appear in Outlook but not in OE. That said, I cannot see any reason why the emails should vanish when they have been read as I can only find 'hide read messages' in OE unless this is a new feature of Outlook 2007.
FatMan - please could you describe what is actually happening. Where do the read emails disappear from, the folder or the preview pane (I assume you have preview pane open). Also, could you open his email program and select 'Help' > 'About' and then let us know whet the first line reads please
| FifeFlyer |
| (regular) |
| Wed Aug 01 2007 04:42 PM |
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Re: Outlook Express emails
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Quote:
I'm not convinced that it's OE.
I'm not either. I've tried all settings available with my O.E. but i can't replicate the options the FatMan is getting.
| greysts |
| (regular) |
| Wed Aug 01 2007 08:51 PM |
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Re: Outlook Express emails
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The View, Current View list you describe is NOT Outlook Express it is Microsoft Outlook.
| FatMan |
| (new user) |
| Tue Aug 07 2007 05:57 PM |
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Re: Outlook Express emails
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Sorry, I only spoke to my friend on the phone about this; I have been round and had a look for my self.
1) It is Outlook 2002
2) If you read your emails in the "Inbox" when they are closed, they disappear, if you move them into another folder you can read them and when you close them, they stay put.
3) Only, disappear in the "Inbox"
Sorry about the mix up.
Fat Man
| FifeFlyer |
| (regular) |
| Fri Aug 10 2007 06:52 PM |
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Re: Outlook Express emails
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I'm no expert on Outlook 2002 as I've never seen or used it. This...Microsoft article gives a possible solution but reading through the previous posts you seem to say you don't get the "Customize Current View". Is that the case.
| FatMan |
| (new user) |
| Mon Aug 13 2007 11:28 PM |
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Re: Outlook Express emails
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Thanks FiFeFlyer
I will try them out the next time I go up my friend home
fatman
| FatMan |
| (new user) |
| Sat Sep 08 2007 02:11 PM |
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Re: Outlook Express emails
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I would like to thank all who try to help.
I have found the answer
View / Current view / Customize Current view / Filter / un-tick READ / UNREAD
All emails returned
Thanks again
