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enjohn
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(new user)
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Sat Jun 30 2007 03:59 PM
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Vanishing emails
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Please can someone help me? I am having problems sending email using Outlook on my laptop via my wireless connection although I am receiving without a problem. The message goes via the Outbox and appears to go straight away, but messages are not reaching any of their destinations. I am not getting any error messages and none of the emails come back. However, if I use 'Test Account Settings' a test message is sent via Outlook and the emails arrive both on the laptop and on my main PC. I am using Windows XP and Outlook 2003. I am using the internet via a wireless home network with only my main PC and the laptop. I have run out of things to try.
Any ideas what I need to do to rectify this please?
Cheers
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greysts
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(regular)
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Sat Jun 30 2007 06:20 PM
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Re: Vanishing emails
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Who is your ISP?
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enjohn
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(new user)
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Sat Jun 30 2007 07:50 PM
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Re: Vanishing emails
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Tiscali - who, based on my experience so far, are extremely unhelpful when it comes to technical assistance!
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greysts
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(regular)
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Sat Jun 30 2007 08:06 PM
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Re: Vanishing emails
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Tiscali have been having some major problems with their servers lately. Have you tried sending an email to yourself?
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enjohn
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(new user)
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Sun Jul 01 2007 10:35 AM
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Re: Vanishing emails
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Yes, I was aware of the server problems, but this is only when using my laptop on the wireless network. This is where I am so mystified; when Outlook generates a test message this arrives on my laptop and on my PC, however when I try to send an email to any of my email addresses it doesn't arrive. I know that my emails are getting through when sent via my PC. I have compared all the settings on Outlook with those on my PC and I have full Internet access from the laptop.
Any ideas please?
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greysts
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(regular)
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Sun Jul 01 2007 07:05 PM
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Re: Vanishing emails
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That's why I asked if you had sent an email to yourself. The test setup isn't enough. You need to make sure that the settings of the SMTP server that you have put into the system is actually transmitting your mail to the correct server.
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enjohn
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(new user)
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Mon Jul 02 2007 10:05 AM
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Re: Vanishing emails
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I have checked the SMTP server settings on the laptop against those on the PC and they are exactly the same. My emails are arriving at their destination when sent fromt the PC but not from the laptop.
Any other ideas please?
Thanks.
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Arandora
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(regular)
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Wed Jul 04 2007 09:49 PM
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Re: Vanishing emails
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Only to reiterate Greysts question. Have you tried sending an Email to yourself using Outlook on your laptop, not the test settings, an actual Email? If so, did you receive it OK?
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enjohn
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(new user)
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Wed Jul 04 2007 11:07 PM
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Re: Vanishing emails
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Yes I have done this, but the emails did not arrive. I didn't receive any error messages nor were the emails returned undelivered. I did send emails using my web mail account via the laptop and they did arrive.
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Arandora
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(regular)
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Wed Jul 04 2007 11:13 PM
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Re: Vanishing emails
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Have you tried deleting your Email Account on your laptop and setting it up again? I had a similar problem to yours with Orange and the helpful (for once) techie there talked me through this procedure which xcured my problem. If you know your POP and SMTP settings as well asa your ISP settingsit is straightforward (says he who needed his hand holding through it!)
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enjohn
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(new user)
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Fri Jul 06 2007 10:40 AM
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Re: Vanishing emails
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Thanks to all of you for your assistance in this matter. I did try Arandora's suggestion with the account but that was also unsuccessful. However, I uninstalled Outlook then reinstalled and all seems to be working at the moment. The only odd thing is that Outlook Express still has the same problem! But at least I can send my emails remotely now. Thanks once again.
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Arandora
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(regular)
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Fri Jul 06 2007 10:56 AM
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Re: Vanishing emails
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Glad that you are sorted but, like you, puzzled what problem was and why it persists in OE.
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