| Mouse |
| (Moderator) |
| Sun Apr 26 2009 07:09 PM |
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A mickey take, surely?
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Is someone trying to pull a fast one?
Sold me mam's Sky+ box in mint condition as she has upgraded to HD. No faults with the box and fully tested before I listed it.
Sold and now the buyer is asking for a refund. Says it is overheating, still running in the background when in Standby mode and the remote doesn't work.
Told him that the fault must lie with the courier, as no faults before shipped.
Says me as a seller should offer a refund.
I think he's pulling the fast one, got faulty box that he wants to give me his old broken one and keep the newish working one.
I have a feeling it's a fast one, my mam will have the paperwork for the box somewhere, I have the serial number and asked if he wants to send it back he can do, but if it doesn't match then I'm not giving a refund.
I'm not out to do people over, I'm a genuine honest and reliable seller and only go on now and then to get rid of stuff I no longer want or have upgraded the item I am selling.
I communicated with the buyer and got this response
Quote:
hi i hope you don't think i'm pulling a fast one by saying about the serial number on the box, i don't take to kindly to this, and because of that i'm going to get in touch with Ebay to see what they have got to say about it. With regards to raising a claim with parcelforce, it's not me who has to claim for any damage to the itam, you have the itam back, refund me and then you claim, as you have all the receipts for proof of posting.
I know that eBay is now all for the buyer and no longer for the seller, he is returning the item and expecting a full refund.
I'm amazed at this guys inept ability to spell, so how he knows a Sky+ box is working is beyond me.
Sorry for the long post.
| FilthyRaider |
| (regular) |
| Sun Apr 26 2009 08:52 PM |
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Re: A mickey take, surely?
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Were you a Business seller like moi, you would now simply HAVE to refund. We get no choice.
The issue here is obviously all going to be about 'Buyer Beware', i.e. the item was second hand. Damage in the post is unlikely, and even harder to claim - you need packaging etc.
It could be simple things like where he has the box (is it ventilated?) and if he has put new batteries in the remote. People are THAT dumb. We get some right ones every week. (Sold a watch and got a email saying 'It don't work!'. Tried winding it? No answer and nothing heard of since).
We do get the odd one trying it on, it is not unexpected.
One side: You could offer him the chance to send it back, but he pays postage as he has to, and refund him the cost of the item, and if you find it is faulty then okay, but if not, well again, not much you can do but resell it.
The other is explain you sold a working item in good condition and, sorry, you are sticking to your guns. AVOID getting into a slanging match, it is NOT worth it. Let him put in a PayPal claim and they will either go one way or the other, it's impossible to say. The worst thing that can happen here is you end up refunding BUT he must send it back, or you win and he negs you.
Me? Well ignoring my 'Business Seller' and looking at the Private issue side I would personally (but very politely) tell him that the box was fine when sent. Ask if he has installed it right, is it sited right, has he put new batteries in the remote? Then I might accept it back - he pays postage - and if ANYTHING is different I would tell him to send payment for postage to have it back! Otherwise I would refund the item cost.
HOWEVER, switch sides for one moment.
Say you bought it. Say it arrived faulty. How would you want to be treated? And to repeat again, AVOID getting nasty - your first mistake was telling him what you suspected. The guy might be genuine - how do you feel now? Course if that was his plan, he might now be scuppered and using the old 'speak to eBay' ploy.
Do you know what eBay will say? Communicate with each other...............
By the way, spelling or not, he is right about the claiming - but I think it is just NOT that.
One example I have - we sell an item in various amounts and sold 30 to a guy in Blackpool. They email to say the items arrived crushed and only 15 were okay - can I refund? Yes, I can, I say. Just send the packing and broken ones back. They email back to say they have chucked them away. Okay, get them out of bin. Can't. Er, why? And so on.
They went to PayPal who told them 'Send the items back and seller will refund'. Anyway, they then say they have sent them back but can't give a tracking number. PayPal award to me. So IF it is all bull, you will have scope.
| Mouse |
| (Moderator) |
| Mon Apr 27 2009 10:44 PM |
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Re: A mickey take, surely?
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Quote:
Were you a Business seller like moi, you would now simply HAVE to refund. We get no choice.
No, private seller.
Quote:
It could be simple things like where he has the box (is it ventilated?) and if he has put new batteries in the remote. People are THAT dumb. We get some right ones every week. (Sold a watch and got a email saying 'It don't work!'. Tried winding it? No answer and nothing heard of since).
Yeah I advised him all about how Sky plus works, just in case he hasn't used it before, i.e. it's a hard drive in a small enclosure, always remains on, slight background noise on some boxes and new batteries or replacement remote which Sky will issue for FREE if you talk to them politely and with a bit of banter and barter.
Quote:
One side: You could offer him the chance to send it back, but he pays postage as he has to, and refund him the cost of the item, and if you find it is faulty then okay, but if not, well again, not much you can do but resell it.
It's exactly what I want, but he won't send me the serial in advance, which is strange.
Quote:
HOWEVER, switch sides for one moment.
Say you bought it. Say it arrived faulty. How would you want to be treated? And to repeat again, AVOID getting nasty - your first mistake was telling him what you suspected. The guy might be genuine - how do you feel now? Course if that was his plan, he might now be scuppered and using the old 'speak to eBay' ploy.
Of course I would be miffed, but I would approach this entirely different to this buyer, I would ask if there were any faults omitted from the listing as the box is now faulty, I would ask what guarantees the seller has, check what we could agree to, rather than ignore the sellers questions by ranting for a refund.
I would pass the serial number over to the seller, anything to prove I wasn't trying to pull a fast one.
Quote:
They went to PayPal who told them 'Send the items back and seller will refund'. Anyway, they then say they have sent them back but can't give a tracking number. PayPal award to me. So IF it is all bull, you will have scope.
I didn't hold my guns and asked him to return and will wait and see when it arrives.
| FilthyRaider |
| (regular) |
| Mon Apr 27 2009 11:07 PM |
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Re: A mickey take, surely?
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In the words of Michael Winner - Calm down, dear.
Remember, I am only the person trying to help - you asked and I took the time to respond.
Now imagine being a Business Seller on eBay, where the success of sales is in direct relation to being able to pay your bills...........Welcome to my world. We can sometimes get one of these once every week.
Having it back is probably the best thing to do as I think I said in the first reply.
I personally think you will either never hear from this person again or it will come back with nothing wrong.
However the only point I would make is sometimes you have to take the benefit of the doubt, take a chill pill and see what happens.
Please keep the post updated - I answer eBay queries as best as my limited experience can, but it helps enormously to hear what happened as the outcome.
| Mouse |
| (Moderator) |
| Tue Apr 28 2009 09:37 AM |
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Re: A mickey take, surely?
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I am lost as to where I am coming across stressed, but I have appreciated your help. The written word is always misinterpreted though isn't it, for reference see anyone who has translated religious books.
Yeah I fully understand how it would be for a business seller, I have worked with the general public for the last 16 years and dealt with a lot of folk fairly similar to this person and a lot worse to boot!
| FilthyRaider |
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| Tue Apr 28 2009 10:30 AM |
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Re: A mickey take, surely?
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You're just experiencing 'Seller Stress'.
I personally am just fascinated to know the outcome and I would be surprised if it is not one of the options I said: Nothing wrong or you actually never hear anything again.
One extra point is just to forget it now until something 'happens' - ie the ball is firmly in their court, let them worry about it.
| FilthyRaider |
| (regular) |
| Fri May 01 2009 06:51 PM |
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Re: A mickey take, surely?
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Just an interesting follow on.
Sold an old style pocket watch Wednesday, buyer got it today.
Got the email 'It does not work'. Okay, so sent instructions politely how to 'work' a wind up watch. Just had the reply 'I know what type of watch it is, but it does not work'.
Interesting that we ran the watch that night to test it with no issues. I imagine he has either not wound it right OR has broken the spring by over winding it.
I have emailed back to say 'Fine, send it back but in the instance of either of the last two cases you WILL be getting it back'.
So like you I am now waiting for something back I KNOW was working when I sent it............
| Mouse |
| (Moderator) |
| Mon May 04 2009 12:11 PM |
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Re: A mickey take, surely?
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Some idiots out there.
Well the item has come back to me and I've just tested the remote, which works on my SKY+HD box, which is a Samsung and not even the same type of PVR, tested the returned Sky+ box which is an Amstrad upstairs on my Sky connection in the bedroom and lo and behold a fully working PVR with working remote (works on two PVRs and not one)
No issues whatsoever so the moron basically had no idea how Sky Plus works.
Paypal have emailed asking me to refund the idiot his money they have deducted the total cost out of my account.
I am looking for their telephone number to give them my side of things.
| Mouse |
| (Moderator) |
| Mon May 04 2009 12:34 PM |
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Re: A mickey take, surely?
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I have just got off the phone from PayPal and they have advised it is up to me, what I refund, which I found strange.
I have sent the following email out to the buyer.
Hello
I have tested the Sky box on my own equipment and it's working perfect, as it was when I sold it to you.
The remote works on my SkyHD box, as well as this box along with my mam's new SKyHD box, so really confused with what you reported as being faulty with the remote.
Sky sent one of their own engineers to my mam's house (where the box is now) and tested it with his own equipment and reported no faults, again we are still unsure as to the faults you claim this device has.
If you didn't want to win the box or could not work it, at least you could have been truthful on the matter and we could have discussed things more civilly, in fact I tried to help, however because you took offence to my request for the serial number, you failed to listen to any help I offered.
I have spoken to PayPal this morning, regarding the dispute you have opened and I have advised that you can either have this box back, as it is fully working, or a refund of £XX which is the cost of the item less delivery.
| FilthyRaider |
| (regular) |
| Mon May 04 2009 01:43 PM |
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Re: A mickey take, surely?
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Well done. Stuck to your guns and you have effectively not lost out. Okay there will be odds and ends but you have the box back.
Now block the clown from buying from you again. Then relist it, you will most likely sell it again to someone from planet Earth.
Me? My pocket watch is on the way back, the buyer has been scathing in my advice (telling me he has had two for 'years), but I expect to get it back Tuesday or Wednesday with the main spring overwound.
Unfortunately I will have to replace it, smile and send it off, but I'll be damned if he gets his postage back. Oh, and he's already blocked.
| Mouse |
| (Moderator) |
| Mon May 04 2009 03:53 PM |
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Re: A mickey take, surely?
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Here's his last nonsense.
Quote:
i'm sorry but i'm not having it, the box or remote was faulty, don't you think i would have keep it if it worked ok, i can well do without all this hasal.
i'm not goimg to eccept just £31.00 as it cost me £11.99 to send the thing back to you.
I would like the the full amount or i'll escalate the claim with paypal.
He can do without the hassle? It's he that's hassled me and failed miserably. I've asked if he'd like video evidence of the device working.
Already blocked the idiot as soon as he said it wasn't working.
Glad I am not alone on this issue, but it shows how moronic people are.
| FilthyRaider |
| (regular) |
| Mon May 04 2009 06:55 PM |
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Re: A mickey take, surely?
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Fine, let him do it. A claim is more hassle than its worth for him.
You get them, unfortunately. Hopefully your next buyer will be normal.
| Mouse |
| (Moderator) |
| Mon May 04 2009 07:50 PM |
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Re: A mickey take, surely?
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I await PayPals response on this matter.
I hope it is a lot of hassle. In my anger, with him, which has just arose today, I am feeling as though I want to take him to court on the matter.
I don't get how, me, my mother and Sky state that it's working fine, yet he won't believe it. I have no reason to lie, as I said I am prepared to video it and prove it is working.
| FilthyRaider |
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| Mon May 04 2009 10:14 PM |
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Re: A mickey take, surely?
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I know you might not like me to say it, but chill. It ain't worth it.
I get the same feeling every time I get the email telling me something hasn't arrived or something is wrong. But I now carefully look at it, and then take the best action required.
The best thing to do is sort it out to everyone's satisfaction - in this case the twit will just have to satisfy himself. I feel you have done all that is needed. You have refunded the item cost when it was NOT faulty, so WHY should you pay him any postage. It's £11.99 - not worth the fuss. Let him rot a bit.
Personally I'd close all communication with him, as you will not do yourself any favours and could even make it worse. I had that just recently with my little problem, and having got sarcastic replies to any advice I finally just switched off. Yes, I'll replace it, but just send it back and stop jerking around.
IF a PayPal dispute is opened, when you put your side make sure you have all the facts. A good way to do this is open a WORD document now and type up everything - remember someone at PayPal will read it, so be factual, avoid tearing into the other person, but STATE your case. If a dispute is opened all you have to do is Copy and Paste - one less hassle. As you will have chance to read it, spell check it etc. it will simply read and look better.
Final point is if you can get some sort of written confirmation from SKY or at the very least include the engineer's name and contact in written response, I think you will have a pretty good position.
| Mouse |
| (Moderator) |
| Tue May 05 2009 09:45 PM |
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Re: A mickey take, surely?
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Can you believe this?
Quote:
After careful consideration of the evidence provided in the case detailed
below, we have completed our investigation and decided in favour of the
buyer. Under the terms of our User Agreement, we have debited the following
amount from your PayPal account as a refund to the buyer: xxxx GBP
I've asked for how they have drawn this conclusion and against what evidence.
| FilthyRaider |
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| Tue May 05 2009 10:35 PM |
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Re: A mickey take, surely?
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There are many many cases on the eBay Forums about PayPal decisions going against what appears to be right. Have they debited you the P&P now?
I understand you sent him back the item cost already.
My case got a bit clearer today:
Watch came back and after a couple of winds I couldn't get it to go. Then I noticed the buyer had not really wound it much at all considering it could not get it to 'go'. So I wound it more and it's now been running for 12 hours without a hitch.
I have had to send another AND refund his postage for returning it - he never asked but as a Business Seller it makes sense to do so.
| FilthyRaider |
| (regular) |
| Tue May 26 2009 10:24 AM |
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Re: A mickey take, surely?
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Just a follow on to PayPal disputes.
Last night I went on to find someone had filed a 'non-receipt' against me. Having never heard from any buyer I checked.
It was an item (a journal) bought on 10th May, sent on 12th by Recorded Delivery and feedback left by the buyer (positive) on 13th. Then it gets interesting. The buyer was suspended by eBay and having been on less than 30 days ALL their feedback left was removed.
Her comments on Paypal are quite funny (now). She posted a claim at 8.10pm then escalated it to a full claim at 8.11 quoting 'Seller will not respond to emails' - she hadn't sent any.
I emailed her and low and behold she came back. First her boyfriend had left feedback 'accidentally' then she said she had never left it and I could check - she had obviously realised what eBay did.
Never mind. Fall back on Recorded Delivery, eh? Last log on the Royal Mail site is that it was accepted at the Post Office on 12th.................This is now her main line of attack. She has ignored queries about her suspension and feedback.
Basically the scenario appears to be postman shoves item through letterbox with no signature. Buyer very happy, then gets suspended, then decides to take revenge on me (!) by posting a false claim.
Currently chasing up with Royal Mail, but don't hold much hope.
| Mouse |
| (Moderator) |
| Tue May 26 2009 11:15 PM |
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Re: A mickey take, surely?
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Mate you can't win can you?
You see these are the sort of issues that make me knock eBay on the head, and after this fiasco, is exactly what I did.
Closed my account with them and PayPal.
| FilthyRaider |
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| Wed May 27 2009 09:24 AM |
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Re: A mickey take, surely?
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We had an even worse one last night. A Greek buyer placed a VERY big order for (let's say) widgets - 200 small and 250 large. So packed box (took three goes to get the right size - extra large!) and shipped to Greece (easy with Parcel2Go via Parcelforce as they took it from the porch).
Two weeks he emails to say 'Where are the 250?' and I check tracking, slightly worried as I used Euro 48 hour. Parcelforce show it in Greece but the local agent stating 'addressee unvailable' on 11th May. Great.
Anyway, he later tells me he has the 200 small, just wants the parcel with the 250 large.
Now here, I hand honours to the missus who points out to me 'Didn't you pack them in the SAME box?'
Yes, I did, and the clown hadn't opened the box enough to check...........Large underneath the small.
Panic over on that one.
The other is still going on, and I will update here as I feel it can be useful.
Sorry you felt the need to shut your account. I can't really defend PayPal and eBay but I do feel it is all to due with the odd clown spoiling it for everyone. Apparently they are ALL around the world...................
| greysts |
| (regular) |
| Wed May 27 2009 04:42 PM |
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Re: A mickey take, surely?
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Not strictly part of this thread but eBay have done themselves no favours in my opinion by getting a judgement that they are not responsible for checking if people are selling stolen goods. It is common practice these days to have the 'Shop-in-Shop' system. If I go into Debenhams and buy some stolen software from one of those traders I expect Debenhams to shut the shop down straight away. Apparently I can buy stolen goods on eBay and they don't care. I wouldn't be so annoyed if it was difficult to spot but it isn't. Do a search for Microsoft XP and you know that anything less than £50 is stolen. It ain't rocket science.
| FilthyRaider |
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| Wed May 27 2009 10:40 PM |
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Re: A mickey take, surely?
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I think as the comment fits in with the psot title it is very apt.
As if to prove things happen in threes on eBay, today I had an eCheque bounce TEN DAYS after it was paid. I hate the bloomin' things, but all I can do is rebill the customer and put them on a Dispute until he pays.
Will post when the PayPal dispute has an outcome................
| Mouse |
| (Moderator) |
| Wed May 27 2009 10:40 PM |
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Re: A mickey take, surely?
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I sold the wife's iPod last year as she couldn't adapt to using it in her car instead of CD's, too much faffing about with the adapter etc. I sold it to what turned out to be a young lad, only a few miles away from where I live.
He rode on his motorbike to my house to collect and when he arrived he was anxious, because he told me that he bought one the week before off eBay, for the box to arrive with no iPod inside.
He was gutted, I shown him my device fully working, just to make him feel better, what made it worse was the iPod he bought from me, was cheaper too than the duff one.
I exchanged a few emails afterwards and he was still waiting 4 months later with no result from either eBay or PayPal. No idea as to how he got on though.
| FilthyRaider |
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| Wed May 27 2009 11:42 PM |
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Re: A mickey take, surely?
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There has been some heated discussion on eBay about Collection in Person. A couple of sellers have sold items, had the payment by PayPal then had the buyer turn up to collect..............only for them to file an Item Not Received Dispute a few weeks after. And the sellers lost because they have no 'Tracking' on file.
In the case of the two incidences I have mentioned I used a tracking system and NEITHER worked! Can't seem to win.
Mind, on the opposite tack, I have heard of sellers sending Recorded Delivery envelopes (and nothing else) to buyers. When the buyer complains, the seller has the tracking number and the electronic on line signature proof of delivery.
EBay does tend to be a lot of Them and Us. Buyers and Sellers. Sellers and eBay. Sellers and PayPal. Buyers and..........you get the picture.
| harleygjc |
| (regular) |
| Tue Jun 02 2009 01:28 PM |
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Re: A mickey take, surely?
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Mouse, I think you were right to be cautious about giving any refunds in the first place! the fact that the buyer went huffy when you asked for the serial number was really odd. If that was me I wouldn't of taken any offence to that as your just double checking/being cautious, most of the sellers I've come across on ebay have been very nice and friendly! However I like alot of people have run into a total jerk, I recently bought a dvd box set for a high price albeit lower than the shop price and the day after I got a email saying your item has been dispatched when recieved leave good feedback etc and......5 days later nothing!!
Sent a email politely asking when item was sent as post is unreliable near me etc etc, days later no box and no reply!! by now I was getting worried, checked on his feedback and it had gone from 0 neg to 210 neg in a few days!!! AND he was no longer a registered user! by now I was crapping myself sent another email and few days later still no reply this was now 3wks waiting and no replies and no box set.
In the mean time Ebay sent me a mail saying about the seller and that he was suspended! and just to take the mick they said don't send any payment!! when I'd paid for set 3 weeks back!
Opened a claim through paypal and although I opened it as a complaint it got automatically escalated to a claim right away, which I thought was strange. They had the nerve to give the seller ten days to reply! when I told em that I'd sent several mails and got no reply, in the end I did get all my money back but I must admit I was worried I'd loose it all.
Since then I must say it has put me off using Ebay as I'm always thinking is this seller going to be a right idiot or not?
But going back to how you handled things Mouse I think I'd have done the exact same as you! it does get annoying when your polite and helpfull and all you get back is the exact opposite.
| FilthyRaider |
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| Wed Jun 03 2009 08:58 AM |
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Re: A mickey take, surely?
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If you take all the exclamation marks out of your post, you actually show a very good experience of eBay and PayPal buyer protection.
The seller dropped out of sight, they were suspended, PayPal immediately escalated your complaint, you got your refund.
The biggest delay was leaving it three weeks to do anything. Basically you only have to wait 10 days on eBay to start a complaint - never leave it three weeks. When we have non payers I start a Dispute after 7 days which is the earliest opportunity.
PayPal HAVE to give the seller time to respond. I have heard of similar cases where the seller was taken seriously ill and simply could not do anything.
Other threads have had stories from people buying online waiting months for resolution. You bought on eBay, used PayPal and when things went wrong you got your refund.
Occaisionally problems happen. We often get emails ending !!! as if it makes a difference - and they are 99.9% usually the person who has missed the postman then not bothered to go to the sorting office to collect their item.
When there is a problem we sort it out. What we object to is as the subject of the post: when someone tries to take advantage of the system to defraud.
I've read almost identical stories to your own where they are actually praising eBay and PayPal for getting their money back. (!)
| harleygjc |
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| Wed Jun 03 2009 01:07 PM |
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Re: A mickey take, surely?
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it only ended up being three weeks as by the time I gave him a few days to reply to each email and as I'd paid for the box set on a mid thursday when the following monday was a bank holiday, I gave him about 7 days from the bank holiday monday to have posted the set, more than enough time for anyone.
I did put in a claim the moment I realised that there was a problem, it's just a pity that paypal made me wait 10 days before they would take any further action. By the time I thought I'd given him a fair time to respond and/or send the set and paypal's ten days it was gone three almost four weeks of waiting.
| FilthyRaider |
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| Wed Jun 03 2009 01:34 PM |
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Re: A mickey take, surely?
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But the point is you were refunded in full. You got full Buyer Protection. And PayPal followed it's T&C to be fair to both parties.
For example: My case is the opposite with a buyer trying it on. The buyer started a dispute at 8.10pm and escalated it at 8.11pm saying I never responded to emails. First they never sent any and how was I supposed to respond that quickly? I was not given a choice by the buyer so thank goodness PayPal gave me ten days to reply.
I actually replied in about 20 minutes.
The point is you get good and bad sellers but you also get good and bad buyers - Mouse's case proves that unenviably.
I basically would give any UK seller one week. Then email. After two days if they have not replied email again and within 24 hours start a dispute. (It's been a while since I disputed a purchase but I think it is ten days before you can start one).
When a seller is suspended (or a buyer for that matter), the process gets easier as eBay generally escalate it faster for you rather than wait seven days for them to reply. Then it goes to PayPal.
EBay are bringing in an 'easier' system from 16th June and it looks to offer con buyers a great deal of leeway. I expect false claims to rocket.
| harleygjc |
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| Wed Jun 03 2009 04:58 PM |
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Re: A mickey take, surely?
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I do agree with you Filthy, more so about what you say about giving sellers a week to deliver, I do the same unless it's a bank holiday weekend in which case I'd give a extra day just to be sure. Paypla won't let a claim be started for ten days like you said! I can understand the reason why and I was lucky in the fact that the seller being suspended did help me get my money back.
It's shame there is alot of dodgy people on Ebay which spoils it for the rest of the people who use the site, I always pay very quickly and I hope in return I get fast delivery but it doesn't always happen.
Like you said with your buyer to start a claim a minute after they email you is just taking the mick out of you.
out of curiousity how did it go?
| FilthyRaider |
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| Wed Jun 03 2009 07:57 PM |
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Re: A mickey take, surely?
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Still going on. This despite the fact PayPal asked them to get back by a certain date to confirm they wanted to pursue it and they never got back. I have since had to send scans of the actual post receipt and await the fun!
I make no bones about pointing out when eBay and Paypal 'done' good. But I am also one of the biggest critics of both. It's the same with buyers and sellers.
When selling on eBay you learn to fence sit. That does not mean when I get the 'Where's my stuff!!!' email I don't go the same way you and Mouse might. The only difference now is I type out the first angry response, then delete it and type the reasonable one.
It doesn't stop the idiots - sellers and buyers that is.
| FilthyRaider |
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| Fri Jun 26 2009 01:10 PM |
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Re: A mickey take, surely?
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Crikey! 23 days later and the 'Non-receipt' dispute I am facing is STILL not resolved.
Two interesting updates. PayPal set the 18th June as the 'decision' day then extended it and still appear to be doing nothing. The buyer has not responded to any of their deadlines.
And today, the best bit. A letter to me from Royal Mail telling me the item WAS signed for by the buyer and even showing a scan of it in the letter. Have sent that on to PayPal and emailed them to put an end to the sorry mess.
Will let you know if and when I actually get the money back they are withholding. All this for £8.24..................
| FilthyRaider |
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| Mon Jun 29 2009 01:32 PM |
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Re: A mickey take, surely?
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I know this was originally Mouse's thread, but I just wanted to close the topic of my buyer who said they hadn't received and item.
Quick summary: Buyer signed for item and left feedback on 13th May. They were then kicked off eBay (and all feedback they left was removed) and as Royal Mail had not updated the online tracking to show they had received it (it showed as still at my local Post Office) they submitted a claim.
Had a letter the other day from Royal Mail with a scan of the woman's signature and time. Uploaded to PayPal - case closed?
Er, not by Sunday. So a bit fed up I picked up the phone and got through to the call centre (on Sunday, mind). Very nice chap said 'wait a minute', then came back and said 'Give it 2-3 minutes and the money should be back with you'.
And lo and behold it was.
So the best advice from all this is Royal Mail respond very well to letter inquiries (I got nowhere online or on the phone) and PayPal are very good by phone (got nowhere online or by email). eBay responded best by email.
And the best result is the cheating (bleap!) hasn't managed to get away with a con.