| **DONOTDELETE** |
| (Unregistered) |
| Thu Aug 21 2003 12:35 PM |
Cant access some sites
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I cant access some websites that I could yesterday . they just come up "website not available" as if it is offline .I cant even get through the password stage on MSN Messenger , it says the system is down . Or I can get on a site and click a link but then that page becomes unavailable . What I have noticed is that the sites I cant get on require some sort of password verication .
| Steve |
| (regular) |
| Fri Aug 22 2003 12:16 AM |
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Re: Cant access some sites
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Hi Colin, I've suffered a similar problem a couple of times and found that I'd somehow managed to click something on ZoneAlarm that caused the problem. I got things back to normal by resetting it to it's defaults (and on one occassion by uninstalling and then re-installing it). This might not be the answer but, if you stick around I'm sure someone will come to your assistance. Regards, Steve.
| Ellen |
| (regular) |
| Sun Aug 24 2003 07:43 PM |
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Re: Cant access some sites
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Hi Colin
I am experiencing the same problems this weekend. Unable to sign in to MSN messenger and can't access my on-line HSBC Bank Account, or my Paypal bank account. Each time I try I get the message 'The Page Cannot Be Displayed'. Please help someone, I really need to get into these sites. Thanks,
| byron |
| (regular) |
| Sun Aug 24 2003 08:29 PM |
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Re: Cant access some sites
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Try holding down you control key as you try to access those sites you mention. If you then find you can access them, you must have a popup stopper which is preventing the sites loading fully.
http://www.oceaneagle.fsnet.co.uk/
| Ellen |
| (regular) |
| Sun Aug 24 2003 08:50 PM |
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Re: Cant access some sites
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Thanks for your post Byron. Afraid it didn't work for me. I wondered if I tried System Restore back a few days it would allow me access. I accessed all these sites into the middle of this week, now I can't get in.
| greysts |
| (regular) |
| Sun Aug 24 2003 09:30 PM |
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Re: Cant access some sites
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The normal question to ask in the circumstances you describe is 'What's different on my PC between yesterday and today?' Have you installed any new software or hardware? Have you downloaded anything off the net? Have you changed anything that might have security implications such as the settings in ZoneAlarm or Norton or the IE Zone? If nothings changed have a look at your ISP's web site to see if they have been having server problems. Come back to us if anything strikes you.
| byron |
| (regular) |
| Sun Aug 24 2003 09:45 PM |
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Re: Cant access some sites
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Very sound advice
http://www.oceaneagle.fsnet.co.uk/
| Ellen |
| (regular) |
| Sun Aug 24 2003 11:06 PM |
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Re: Cant access some sites
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Yes, I have recently downloaded AVG anti-virus scan and run it a couple of times, also downloaded RAM IDLE PRO but wasn't happy with it so I removed it. I have emailed NTLworld, my broadband ISP telling of my problems but no reply as yet. I have Zone Alarm but haven't changed any settings.
| greysts |
| (regular) |
| Mon Aug 25 2003 09:46 PM |
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Re: Cant access some sites
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I think the time has come to get the Guru involved. We need to see what is being loaded at startup to see if there is anything that could be causing your problem. In particular it would be useful to see if Ram Idle Pro has left anything behind.
Perhaps Puta could post his instructions on running Hijack This.
| putasolutions |
| (regular) |
| Mon Aug 25 2003 09:59 PM |
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Re: Cant access some sites
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Go to this site, and download 'Hijack This!'.
Unzip it, launch Hijack This, then press Scan, and press Save Log
This will generate a text file that will list all running processes, all applications that are loaded automatically when you start Windows, and more.
open that file
Go to Edit | Select all
Now click Edit | copy to copy it
Come back to web user, Right Click and paste its contents here
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Mon Aug 25 2003 10:08 PM |
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Re: Cant access some sites
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thanks for your help. ...I will go now and give it a try
| Ellen |
| (regular) |
| Mon Aug 25 2003 10:18 PM |
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Re: Cant access some sites
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Logfile of HijackThis v1.96.2
Scan saved at 22:12:29, on 25/08/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\FSI\F-Prot\F-StopW.EXE
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\CConnect\CConnect.exe
C:\Program Files\Date Manager\DateManager.exe
C:\Program Files\Trust\Trust 730S LCD PowerC@M ZOOM\ICON.EXE
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\System32\PackethSvc.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\BMCENT~1\BMClient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\AUDREY BENNION\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http:/www.runsearch.com/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.runsearch.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.runsearch.com/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/ymsgr/defaults/*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaults/sb/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/ymsgr/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_7.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_7.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [BookmarkCentral] C:\PROGRA~1\BMCENT~1\BMLauncher.exe
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [First Time Amateur hardcore] c:\Program Files\DiallerProgram\035195.exe -r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Global Startup: CorrectConnect.lnk = C:\Program Files\CConnect\CConnect.exe
O4 - Global Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: Trust 730S LCD PowerC@M ZOOM Monitor.lnk = ?
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37565.6814351852
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/essentials/ymmapi_0727.dll
O16 - DPF: {A1DC3241-B122-195F-B21A-000000000000} - http://pluginaccess.com/Browser_Plugin.cab
O16 - DPF: {A45F39DC-3608-4237-8F0E-139F1BC49464} - http://www.greatplugin.com/diallerfiles/035195.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_7.cab
| Ellen |
| (regular) |
| Mon Aug 25 2003 10:25 PM |
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Re: Cant access some sites
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well, I have done that now please tell me what to do next....thanks for your help
| putasolutions |
| (regular) |
| Mon Aug 25 2003 10:34 PM |
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Re: Cant access some sites
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Some real nasties in there!!
Restart Hijack this
Put a check mark against the following:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http:/www.runsearch.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.runsearch.com/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.runsearch.com/search.html
O4 - HKLM\..\Run: [BookmarkCentral] C:\PROGRA~1\BMCENT~1\BMLauncher.exe
O4 - HKLM\..\Run: [First Time Amateur hardcore] c:\Program Files\DiallerProgram\035195.exe -r
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - Global Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
O4 - Global Startup: Real-time Monitor.lnk = ?
O16 - DPF: {A1DC3241-B122-195F-B21A-000000000000} - http://pluginaccess.com/Browser_Plugin.cab
O16 - DPF: {A45F39DC-3608-4237-8F0E-139F1BC49464} - http://www.greatplugin.com/diallerfiles/035195.exe
Click Fixed Checked
Now go to this site , download and install Spybot Search & Destroy (3.5Mb Freeware)
Once Installed, Go to Start | Programs | Spybot | Spybot (Easy Mode) Open It, click Update | Search for Updates | Download Updates (if required)
Now go to Search and Destroy
Click check for problems
Wait it for it to finish scanning
When done, put a check mark against all RED and GREEN entries and click Fix Selected Problems
Repost a fresh
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Mon Aug 25 2003 11:46 PM |
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Re: Cant access some sites
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well guru, I have done everything you asked, ran the spybot and checked all red (there were no green) and clicked Fix Selected problems. I then rebooted, but everything is still the same. As soon as I click ' Log On' in my two on-line bank accounts I get 'Page Cannot be Displayed' Cannot Find Server or DNS error.
Also unable sign in to MSN messenger or hotmail. This is really doing my head in.
Anyway thanks for trying to help me.
| putasolutions |
| (regular) |
| Mon Aug 25 2003 11:52 PM |
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Re: Cant access some sites
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Ok can you open Internet Explorer, Go To Help | About | Internet Explorer
What does it say in Cipher Strength?
Also check the time and date by double clicking the clock in your Systray
Finally, clear out all your cookies
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 12:03 AM |
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Re: Cant access some sites
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Cipher Strength 128-bit
23.55
25 August 2003
| putasolutions |
| (regular) |
| Tue Aug 26 2003 01:00 AM |
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Re: Cant access some sites
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Have a look at
M$KB 813951 You Cannot Access Your MSN E-mail Account or Authenticate with a Web Site in Various Programs
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 07:57 AM |
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Re: Cant access some sites
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hi guru, went there, downloaded patch, still no joy. I am beginning to lose the will to live. Thanks for trying anyway.
| putasolutions |
| (regular) |
| Tue Aug 26 2003 08:12 AM |
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Re: Cant access some sites
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Did you clear out your cookies?
If not, do so and also empty your Temporary Internet Files and History Folders
Also, to make sure that I am not barking up the wrong tree, could you give me the EXACT error message
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 08:20 AM |
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Re: Cant access some sites
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yes I deleted cookies, deleted files and cleared history.
The web page says
The Page Cannot be Displayed
The page you are looking for is currently unavailable..The web site might be experiencing technical dificulties, or you may need to adjust your browser settings.
at the bottom of the page
Cannot find server or DNS error
Internet explorer
| putasolutions |
| (regular) |
| Tue Aug 26 2003 08:34 AM |
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Re: Cant access some sites
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Click Start | Search | For Files or Folders.
In the All or part of the file name box, type hosts.
In the Look in list, click your hard disk, and then click Search.
Click all the Hosts files that are found. If there is more than one, click one Hosts file, and then hold down the CTRL key while you click other Hosts files.
Press F2.
Type a new name. eg oldhosts, and then press ENTER.
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 09:09 AM |
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Re: Cant access some sites
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done that, thanks, but still unable to access secure bank accounts or MSN hotmail or messenger. Not sure about my F2 key. This is a Logitech keyboard and when I pressed F2 it asked me to 'reply email'. As you can tell I am a novice with a PC and learning as I go along. A silver surfer in fact.
| putasolutions |
| (regular) |
| Tue Aug 26 2003 09:19 AM |
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Re: Cant access some sites
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You are doing very well
I have another page for you to look at, some of the things you have already done so you can ignore them. If you are struggling with any of the suggestions on the page, don't hesitate to come back
M$KB 813444 HOW TO: Troubleshoot Situations Where You Cannot Complete MSN Sign-up pr Connect to SSL Secured (128-Bit) Web Sites by Using Internet Explorer in Windows XP
Of all the Things I've lost, I miss my mind the most
| Jonny555 |
| () |
| Tue Aug 26 2003 09:33 AM |
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Re: Cant access some sites
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It would be wise to ensure that your using the correct Time Zone aswell.
http://www.jonny555.co.uk
Amateur Watercolour Community
| Ellen |
| (regular) |
| Tue Aug 26 2003 11:02 AM |
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Re: Cant access some sites
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Gradually working my way down the list of 'things to try'. I am now looking at User Profiles and find there are 3. As I am the only person ever to be registered with this PC I can't understand why. The top user says Account Unknown--0.97mb local-local 26.. the second on the list is me, and the third is me again/guest. Should I delete any of these spare ones?
I tried system restore but after 3 different attemps it said it was unable to complete the task.
Have checked time and date..they are OK
| putasolutions |
| (regular) |
| Tue Aug 26 2003 11:26 AM |
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Re: Cant access some sites
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No, leave the user accounts as they are for the time being
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 11:35 AM |
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Re: Cant access some sites
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well, tried everything, nothing has helped, except the computer is working faster now, I think I will soon have to lie down in a darkened room :))
| putasolutions |
| (regular) |
| Tue Aug 26 2003 11:59 AM |
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Re: Cant access some sites
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Try adding those specific sites to IE's Trusted Zone,
Open Internet Explorer.
Use the Tools menu to open Internet Options.
Select the Security tab.
Select Trusted sites and press Sites.
Type the full URL into the Add this Web site to the zone box, unless it is already auto-entered, and press Add.
Press Close (or OK) and OK.
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 12:26 PM |
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Re: Cant access some sites
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I had already done that, guru, It was one of the 'things to try' on the list......sigh....
| putasolutions |
| (regular) |
| Tue Aug 26 2003 12:46 PM |
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Re: Cant access some sites
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Ok, now is possibly the time to delete your user profile
Log on as Administrator or as a user with administrator rights.
On the Start menu, point to Settings, and then click Control Panel.
Double-click System, and then click the User Profiles tab.
Under Profiles stored on this computer, click the profile that you want to delete, and then click Delete.
Log off.
Log on as the user account whose profile you deleted in Under Profiles stored on this computer, and then reconfigure your desktop environment with the settings that you want.
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 01:36 PM |
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Re: Cant access some sites
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before performing this task, and without sounding completely stupid, I am not sure how to configure desktop settings...do you mean Appearance and Themes? If so I know what to do there.
| putasolutions |
| (regular) |
| Tue Aug 26 2003 01:42 PM |
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Re: Cant access some sites
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Not stupid at all, Your desktop environment is Appearance and themes, display settings, shortcuts, sounds etc. Basically anything that has been customised!
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 02:23 PM |
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Re: Cant access some sites
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my guest account does not have Administrative rights. the information given in 'deleting your own account' says I cannot do this myself but have to get someone with Adminstrative rights to do it for me....I did not dare go ahead without asking your advice guru...
| putasolutions |
| (regular) |
| Tue Aug 26 2003 02:51 PM |
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Re: Cant access some sites
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Here's how to delete an account
You may have to Switch users to switch to Administrator
Press the Windows Key and L
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 03:56 PM |
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Re: Cant access some sites
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it won't let me delete my account. I activated the guest account by pressing Windows key and L, but it hasn't made any difference.....I give up.......I thought about shoving the darn thing in the wheelie-bin. Thankyou for all your time spent trying to help me. ...*goes to lie down to recover*.......
| putasolutions |
| (regular) |
| Tue Aug 26 2003 04:04 PM |
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Re: Cant access some sites
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You have to be in the Administrator account,
This site explains it better with diagrams
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 04:52 PM |
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Re: Cant access some sites
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oh dear, I set up a new Administrative account, deleted my account as you said, and now I seem to have lost nearly everything. All I seem to have saved, by clicking save files, is my photographs. I have no favourites, no bookmarked files, nothing.
| putasolutions |
| (regular) |
| Tue Aug 26 2003 04:59 PM |
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Re: Cant access some sites
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You should have been asked if you wanted to keep your files am I right?
In which case you clicked yes?
please say yes
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 05:02 PM |
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Re: Cant access some sites
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I did click yes...and I still can't get into Paypal accounts ...haven't tried the others yet
| Ellen |
| (regular) |
| Tue Aug 26 2003 05:08 PM |
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Re: Cant access some sites
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I have got all my email still, thank goodness....I suppose I can find everything again but without my bookmarks I shan't know where to look...it must be hiding somewhere
| putasolutions |
| (regular) |
| Tue Aug 26 2003 06:21 PM |
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Re: Cant access some sites
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Can you get into HSBC. There should be a new folder on your desktop. Have a look in there
Of all the Things I've lost, I miss my mind the most
| Ellen |
| (regular) |
| Tue Aug 26 2003 07:01 PM |
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Re: Cant access some sites
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I looked it the folder on desktop with my old user name on and all it contains are photos, music and games...and some unused desktop icons. I typed in the url for HSBC but still couldn't get in, I will have to go in the bank and get new user log-on and secret number. I don't know how to contact Paypal, they bombard us with emails but none of them can be replied to. I have to create a new passport to set up a new hotmail account, if I bother, it was mostly spam went in there but I will have to download MSN messenger again.
I am sorry for all this bother. I'll bet you are glad you don't get too many like me.
| putasolutions |
| (regular) |
| Tue Aug 26 2003 07:20 PM |
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Re: Cant access some sites
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I'm afraid that giving you a new password etc will not work
This is an Internet Explorer problem and no matter how many new passwords you get, it won't work
This is the page that you can contact Paypal as I sent to you in a Personal message earlier on.
I am looking at trying to repair internet explorer as a last resort, but it is a tricky task
Of all the Things I've lost, I miss my mind the most
| putasolutions |
| (regular) |
| Tue Aug 26 2003 07:44 PM |
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Re: Cant access some sites
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ooops it was a secure site, try this one
Of all the Things I've lost, I miss my mind the most
| Ellen |
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| Tue Aug 26 2003 08:12 PM |
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Re: Cant access some sites
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thanks, tried that one and they asked me to log in to get help......and that's what i can't do.....log in. Would trying a different browser help do you think guru?
| putasolutions |
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| Tue Aug 26 2003 08:26 PM |
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Re: Cant access some sites
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I'm afraid not, looks like we are going to have to get you to repair internet Explorer
I suggest that you print M$KB 318378 How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP out. Personally I don't think a repair will work, which means method 2, but certainly by all means try method 1 first
Of all the Things I've lost, I miss my mind the most
| byron |
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| Tue Aug 26 2003 08:49 PM |
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Re: Cant access some sites
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What area do you live? Possibly someone can pop around and fix things. I will if you aren't too far away. DON'T publish your address here, just indicate what area. Then some kind soul might offer and you can give them the full address by email.
http://www.oceaneagle.fsnet.co.uk/
| Ellen |
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| Tue Aug 26 2003 08:51 PM |
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Re: Cant access some sites
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thanks guru, I have printed it off and will try it tomorrow, too tired now. I don't suppose my extended gaurantee would cover this??? nope, thought not.
BTW method two gives a red warning that a newer version of IE is detected on this system and Setup cannot continue.....one problem after another
| Ellen |
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| Tue Aug 26 2003 09:56 PM |
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Re: Cant access some sites
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I'm in Buckinghamshire byron
| Ellen |
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| Wed Aug 27 2003 09:58 PM |
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Re: Cant access some sites
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Hi guru,
Sorry was too nervous to try the Windows repair, decided to let an expert do it for me. Thanks for all your help.
| putasolutions |
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| Wed Aug 27 2003 10:08 PM |
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Re: Cant access some sites
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Hopefully you watched the expert so you can do it next time?
Of all the Things I've lost, I miss my mind the most