| awam7 |
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| Thu Jan 31 2008 02:17 PM |
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Firefox websites using flash
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im having problems with some firefox website that use flash, www.2br.co.uk and
www.thesun.co.uk both work ok in IE7 but close/crash in Firefox, can someone tell me what version of flash to use in Firefox, as i think this is the cause,
| FifeFlyer |
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| Thu Jan 31 2008 03:04 PM |
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Re: Firefox websites using flash
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Latest version is 9.0.115.0. Check.... this page....to see if you're up to date. If you're up to date then the plug in may be corrupt.
Do a fresh install. Download and run the... Adobe flash player uninstaller....This will uninstall flash player from all the browsers you use , so you will need to reinstall them for each browser you use.
| awam7 |
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| Thu Jan 31 2008 04:46 PM |
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Re: Firefox websites using flash
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ok thanks mate ill try that, and post again...
| awam7 |
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| Thu Jan 31 2008 04:52 PM |
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Re: Firefox websites using flash
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ok, i uninstalled flash, using the uninstaller you said, and tryed both sites, neither are crashing now, ill reinstall flash and see what happens..
| awam7 |
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| Thu Jan 31 2008 04:58 PM |
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Re: Firefox websites using flash
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ive now reinstalled flash and both sites are crashing again
it seems to me that both sites will work without flash but not with it, thing is i need flash for some other websites i use, this is weird..
| FifeFlyer |
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| Thu Jan 31 2008 05:10 PM |
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Re: Firefox websites using flash
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Try running the uninstaller again and rebooting your pc before reinstalling flash.
| awam7 |
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| Thu Jan 31 2008 05:17 PM |
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Re: Firefox websites using flash
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ok ill try that
| awam7 |
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| Thu Jan 31 2008 05:28 PM |
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Re: Firefox websites using flash
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tried that, but unforunatly, both sites are crashing again. i cant think what else to do, maybe they might work with an older version of flash?
| FifeFlyer |
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| Thu Jan 31 2008 06:25 PM |
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Re: Firefox websites using flash
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Strange !! Have you installed any new add-ons to Firefox recently ??
Is your.... Flash player and Shockwave player ....testing OK.
| awam7 |
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| Thu Jan 31 2008 06:30 PM |
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Re: Firefox websites using flash
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Havent installed any new addons, i even uninstalled firefox a few days ago and even that didnt change it!, just tried the test and have both flash and shockwave working , im pretty sure the problem lies with flash. could it be a virus??
i have flash 9 on this site and works ok www.europeantour.com
| awam7 |
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| Thu Jan 31 2008 06:58 PM |
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Re: Firefox websites using flash
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the error message on 2br website, also says firefox has encountered a problem and needs to close:
error signature:
appname: firefox.exe
app ver: 1.8.20071.12718
| MugsMoney |
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| Thu Jan 31 2008 07:40 PM |
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Re: Firefox websites using flash
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Hi all, the same on my machine.....Sun site crashes as soon as it opens. When I open the page with IETab, it works just fine. Not ideal I know, but I find there's quite a few sites don't like firefox & this seems to sort it out. IETab is available as a Firefox add-on, Install, then whenever you want to open a troublesome page, right click on the link & choose 'open in IETab'. Not ideal I know, but it'll get you there
Mugsy
| FifeFlyer |
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| Thu Jan 31 2008 11:45 PM |
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Re: Firefox websites using flash
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The only other thing i can think of to try is to disable all your Firefox extensions ( may be a conflict with Flash ? ) , Restart Firefox and then try the sites. If that doesn't help then it's simply a case of enabling the extensions again.
There is a fair bit of stuff... here....that you may want to work through.
If there's still no joy , i guess a reinstall of Firefox would be the last option. I know you said you've done this , but if all files were not removed completely it could cause problems after the reinstall. A bit drastic i know but i don't know what else to suggest. The two sites you mention , and the one MugsMoney mentions don't give me any problems.
Just to confirm : I'm using Firefox 2.0.0.11 and Flash 9.0.115.0.
Other two alternatives , a system restore , or , use IE tab till you find a fix.
| awam7 |
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| Fri Feb 01 2008 12:24 AM |
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Re: Firefox websites using flash
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ok, thanks, im really lost on this one, is there any other way to uninstall firefox (apart from add/remove programs) , done it twice and makes no difference, i mean a complete 100% uninstall. if those sites work for u they should work for me!!! funny thing is i had all those sites working a few months ago with no problems at all, anyway ill try again. ill also check the version numbers of firefox and flash ta
| FifeFlyer |
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| Fri Feb 01 2008 12:51 AM |
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Re: Firefox websites using flash
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Sorry awam i meant to leave you..... this....for the uninstall option.
| awam7 |
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| Fri Feb 01 2008 01:16 AM |
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Re: Firefox websites using flash
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ok cheers, currenlty working on a night shift, but will check it out later on friday, think i need a complete uninstall of ff and f!
thanks.
| awam7 |
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| Fri Feb 01 2008 03:49 PM |
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Re: Firefox websites using flash
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hi, ive uninstalled firefox using add.remove programs, and also deleted the main firefox folder on C drive, also uninstalled flash, then reboot, and reinstalled, same problem again, works fine without flash but not with it, i couldnt locate the folder C:\Documents and Settings\<username>\Local Settings\Application Data\Mozilla\Firefox maybe the problem lies in that folder?
| FifeFlyer |
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| Fri Feb 01 2008 04:52 PM |
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Re: Firefox websites using flash
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Quote:
i couldnt locate the folder C:\Documents and Settings\<username>\Local Settings\Application Data\Mozilla\Firefox
Windows hides these files by default awam and on the link i gave there is a further link where it shows how to.....show hidden files and folders
Did you do a clean reinstall ?? ie. did you remove the Firefox user profile data, which includes bookmarks, passwords, cookies, preference settings and added extensions.
| awam7 |
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| Fri Feb 01 2008 05:22 PM |
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Re: Firefox websites using flash
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ok do i delete the profiles folder? within apllication data/Mozilla
| FifeFlyer |
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| Fri Feb 01 2008 06:35 PM |
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Re: Firefox websites using flash
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awam , the profile folder you're are talking about :C:\Documents and Settings\<username> \Local Settings\Application Data \Mozilla\Firefox ....contains only temporary data so i don't think it would make a difference deleting it.
However , the profile folder that contains ALL the important information , is at : C:\Documents and Settings\<Windows login/user name> \Application Data\Mozilla \Firefox\Profiles. Removing this along with the rest of the Mozilla files is called a clean install and is the only way to completely remove Firefox. Trouble is doing this means you lose , bookmarks, passwords, cookies, preference settings and added extensions. You would need to back up any of these that you wanted to keep.
I have to be honest and say i really don't know if going down this route this would solve your problem. If a corrupt profile was causing the problem then it would remove it , but like i say i don't know if a corrupt profile is the cause.
It's entirely up to you if you want to do this , but , well , there's no guarantee it would sort things out so i'd understand if you decide to live with the problem for the time being.
I'm struggling for an alternative solution
The only other option i can think of is to try running Firefox in safe mode. ( this is not the same as windows safe mode )....and try the sites again. Have a look... here. It does involve changing some settings so read it carefully.
| awam7 |
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| Fri Feb 01 2008 06:53 PM |
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Re: Firefox websites using flash
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OK mate ill try that ta, its a mystery this, i'm not sure Inpector Morse could solve this one..
| mart |
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| Fri Feb 01 2008 09:13 PM |
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Re: Firefox websites using flash
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The existing Profile doesn't have to be deleted in order to see if it's causing the problem. An additional 'test' one can be created for the purpose. If the 'test' Profile was to cure the trouble, then it could be kept and customised/built to requirements. When this is done, the original (faulty) Profile can be removed ..but first import the bookmarks from it into the new Profile. If using the test Profile doesn't make any difference, it can be removed (use the Profile Manager for removing Profiles).
To create and try a new additional Profile:
Go to 'Start (button) > Run'.
Type firefox -p into the box (note the space between x and -).
This will open the Profiles Manager.
Untick the 'Don't ask a startup' option.
Click the 'Create Profile' button and follow the steps.
Choose to open Firefox with the newly created Profile.
Try a page that uses Flash.
| FifeFlyer |
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| Fri Feb 01 2008 10:15 PM |
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Re: Firefox websites using flash
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Cheers for that mart.
| mart |
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| Sat Feb 02 2008 09:45 AM |
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Re: Firefox websites using flash
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I found a good page here on managing Profiles.
| FifeFlyer |
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| Sat Feb 02 2008 10:44 PM |
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Re: Firefox websites using flash
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Excellent mart , I'll save that link and check it out thoroughly.
| awam7 |
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| Mon Feb 04 2008 12:14 PM |
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Re: Firefox websites using flash
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just an update, took off fireofox via add/remove programs, deleted the firefox folder on c: drive and deleted the plugins folder from the link u wrote. reinstalled again from scatch and the sites are still crashing
| mart |
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| Tue Feb 05 2008 09:34 AM |
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Re: Firefox websites using flash
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The Plugins Folder would have been deleted when the folder in 'C:\Program Files' was deleted since the Plugins Folder is located inside that. Do you mean that the 'Profiles Folder' in C:\Documents and Settings\<username>\Local Settings\Application Data (the folder called 'Mozilla') was also deleted before reinstalling Firefox?
If you've done all that, then it might be worth thinking outside of Firefox. How about a firewall reason or something like a Registry error? Maybe a remote possibility but it seems it might be worth investigating.
The fault could be something beyond the help of a forum. Sometimes it needs ideas coming from someone who can actually look at the computer and try a few things.
| awam7 |
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| Tue Feb 05 2008 11:49 AM |
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Re: Firefox websites using flash
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i think your right, after all, firefox works fine for 99.9% of site and so does flash, it must be something else. the folder i deleted was C:\Documents and Settings\<username> application data, mozilla, firefox, plugins,. Even after a clean install, the problem persits. there no dount im getting an error siganture in firefox, but i have no idea how to fix it.
| jono123 |
| (new user) |
| Sun Mar 02 2008 08:42 PM |
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Re: Firefox websites using flash
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I've had the problems with thesun.co.uk
I've not been on 2br.co.uk before, but I've just visited and it too completely closed FireFox.
I know it's nothing wrong my end because every other website I visit with flash are fine.
I have emailed the sun, but I never got a reply so they don't seem to care about it. It is very annoying if you have a few tabs open and are browsing google news, when you click on a link and it takes you to thesun.co.uk you lose everything.