| muttley |
| (new user) |
| Sat Apr 30 2005 06:13 PM |
Broadband trouble shooter
|
Just came across this thread by mistake and thought you might benefit from my knowledge as a BT Broadband engineer.
Please check these points if you are having problems with BB.
1) Any installation should have a REN (Ring Equivalent Number) of a maximum of 4. An ordinary phone will have a REN of 1. Other equipment could have a higher value. Don't forget internal or external PC modems. Again these usually have a REN of 1. Each item connected to your telephone wiring will affect the overall REN. The REN is usually stated on a label somewhere on the equipment.
2) Installations with a REN greater than 4 will normally have to have a booster. In the main these are incompatible with BB (since it corrupts the digital signal). Boosters are usually sited near the master socket and make a clicking sound when the phone rings.
3) Make sure every socket that has a phone connected has a filter irrespective of whether or not a PC is connected.
4) BT Master sockets. The face plate can be removed to expose an extension connector and an internal socket (referred to as a Test Socket in this thread). You can add extensions to the internal extension connector which becomes "live" when the face plate is replaced. If you connect a phone or a ADSL filter to the internal socket it is exactly the same as connecting to the socket on the face plate. But if you have extensions connected to the internal extension connector then they are now disconnected for as long as the face plate is removed. This explains why BB works when the ADSL filter is connected to the internal socket.
5) Normally (I did say normally) any old extension cable will suffice for extensions from the Master socket. Extension cables/reels will also work in most circumstances. NOTE: unreeling the cable does not reduce the overall resistance since the cable remains the same length!
6) Distance from exchange is a guide to limit of service. The real measure is signal loss from the exchange. Factors are cable type, cable condition, joint type, joint condition etc. If you are already on the limit for BB then poor internal wiring isn't going to help.
7) If BB works from your master socket then it should work elsewhere in your home subject to the above. A dialtone at the phone does not guarantee a BB signal.
That's all from me for the minute but I will keep an eye on this thread for further questions.
Edited by greysts on 30/04/2005 18:21 (server time).
| greysts |
| (regular) |
| Sat Apr 30 2005 06:23 PM |
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Re: Broadband trouble shooter
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Muttley posted this in response to a long thread about t/p extensions. It has a lot more advice about broadband so I have extracted his reply as a separate post and made it 'sticky'.
Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
Edited by putasolutions on 30/04/2005 19:59 (server time).
| muttley |
| (new user) |
| Sat Apr 30 2005 07:25 PM |
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Re: Broadband trouble shooter
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Greyst; Can you make sure there is a "link" to the original thread as it isn't obvious to me how those people in that thread will get the answer to the problems/questions they raised which I believe may be answered by my post?
Cheers
Muttley
| putasolutions |
| (regular) |
| Sat Apr 30 2005 07:59 PM |
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Re: Broadband trouble shooter
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link inserted
Of all the things I've lost, I miss my mind the most
| brummy |
| (new user ) |
| Fri May 13 2005 09:39 PM |
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Re: Broadband trouble shooter
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Here's another twist on this problem.
I have set up ADSL on my parents' PC - this is on a working phone installation with 5 extensions. The Broadband MODEM is plugged into the master socket.
The MODEM diagnostics confirm the problem that we see - it sees a broadband signal if we disconnect all of the other extensions (by removing the faceplate that you mention) and, after disconnecting the wiring at all of the other sockets, will work if we add just one extension. When I even just connect open-ended wires to connect towards the next extension, the BB signal instantly drops out. I have tried a simple resistance check across the onward-cabling and there does not seem to be an issue.
Any ideas please ?
| muttley |
| (new user) |
| Sun May 15 2005 07:44 AM |
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Re: Broadband trouble shooter
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Can you please describe your extension network in a little more detail? For example what type of wiring is used i.e. solid/braided conductor, copper or aluminium. What types are the extension sockets. i.e. simple secondary type with connecting post but no other circuitry or master socket with visible electronic components? What is connected to the master socket?
Have you checked all extensions for correct functionality i.e. does each give a dial tone when a phone is connected and ring on an incoming call. Has a filter been attached to each extension?
It is unlikely that the extension wiring takes your connection beyond the BB signaling limit. It is more likely there is a basic wiring fault or inappropriate cables or sockets have been used. Voice traffic isn't fussy about such issues and the human ear/brain filters extraneous noise (like being able to concentrate on one conversation at a party) but BB data is more sensitive.
Lastly, NEVER FORGET YOUR FILTERS!!!
| JammyJ |
| (new user ) |
| Thu May 26 2005 03:26 PM |
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Re: Broadband trouble shooter
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Hi there,
I've been experiencing slow broadband speeds with Tiscali for well over 3 weeks now. The technical support is of no use what so ever! I'm currently on 2mb connection and I'm receiving speeds of 500kbps! Which is madness! I've no spyware, adware or viruses on my machine so nothing is slowing the broadband down...
What the hell could be the problem???? :(
I've also connected a laptop to the broadband to see if it was my pc causing it. That also receives slow speeds... It's nothing to do with the RJ11 cable because when I tested the laptop I plugged the modem into the filter with a two meter cable so it can't be anything to do with the cable being twisted or faulty.
I am very confused....! Can anyone help me...?
I really need 2mb broadband for work purposes
Hope to hear from someone soon..
Many thanks
JJ
| tomematthews |
| (new user ) |
| Sat Jun 04 2005 03:16 PM |
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Re: Broadband trouble shooter
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Hi. Hoping Muttley is still on here...!!
I recently ordered AOL Broadband silver. The box arrived and set everything up as detailed in the instruction book. Then tried to connect. PROBLEM! The modem could not get the Broadband signal.
On advice of my neighbour, who had had the same problem setting up his broadband, I tried plugging the filter and broadband modem straight into the "Test socket" as you called it, underneath the front panel of the master socket in my house.
This worked perfectly. However, we need to use other phone points around the house, which are obviously disconnected when the front panel is off the master socket.
Therefore, we sent the Broadband kit back and cancelled our subscription, to wait until we had more time to try and find a solution!
Was wondering if you had any ideas?
Thanks
| Nigelg |
| (regular) |
| Sat Jun 04 2005 08:18 PM |
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Re: Broadband trouble shooter
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It's really VERY simple, and will be explained in the installation instructions! - you need a filter on EVERY item in the house connected to the telephone - or at least every item has to pass THROUGH a filter! (which is effectively the same thing).
While you had the front cover off the master box, and plugged your filter directly into the master socket underneath, it all worked? - all you needed to do was plug the front of the master socket into the phone socket on that same filter. That means ALL sockets in the house are fed through that single filter, and everything works pefectly.
You then just have to find a way of doing it neatly!, as the test solution I suggested above is rather unsightly!.
| ozzy68 |
| (new user ) |
| Tue Jun 28 2005 07:17 PM |
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Re: Broadband trouble shooter
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I've got the same problem with AOL. I can only connect into the test socket through a filter. When I connect into the face plate of the master socket it will not connect even though I have filters in all of my other sockets. Is it the wiring from the master socket to the other sockets causing this problem???
| Davycrockett |
| (regular) |
| Sun Jul 03 2005 08:54 AM |
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Re: Broadband trouble shooter
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does it matter that you run a extension from ur main phone socket ? i have mine inthe living room and my pc is in the bed room which means a long cable going around my room ? i would like a telephone socket in my bedroom but i think bt charge quite a lot for this and i,m no good at buying and putting one in my self.
| GINA |
| (new user ) |
| Thu Jul 07 2005 10:14 PM |
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Re: Broadband trouble shooter
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terrible trouble since upgraded my broadband. Everything was fine before. Advice from bt told me that my laptop was sending out more signals than were coming in ,suggesting spyware or something blocking signal and to uninstall them.Anyway bt started working and my yahoo page came on when I clicked on my explorer button.Finalizing Initiation keeps running across the top of the screen.HELP NEEDED.
| muttley |
| (new user) |
| Thu Jul 21 2005 11:08 AM |
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Re: Broadband trouble shooter
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You should easily be able to run an extension from the master socket, the length of cable should not be an issue.
Ease of installation will depend on the type of master socket. Let me know if you have problems or questions
| muttley |
| (new user) |
| Thu Jul 21 2005 11:09 AM |
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Re: Broadband trouble shooter
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If it works from the master socket the problems lies somewhere in the extension wiring. Please read my original post but let me know if you still have problems
| muttley |
| (new user) |
| Thu Jul 21 2005 11:11 AM |
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Re: Broadband trouble shooter
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Please see my post of 11:09 today
| muttley |
| (new user) |
| Thu Jul 21 2005 11:34 AM |
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Re: Broadband trouble shooter
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All broadband services are offered with the understanding that service is subject to a contention ratio. In effect it means your service whether it is 0.5 mb, 1.0 mb or 2.0 mb is "shared" with others.
The normal contention ratio for domestic services is 1:50. So in theory, at the busiest times, your service could be the equivalent of 2.0mb/50= 40k/sec!
In reality you'd be very unlikely to be in that position. Also bear in mind that the site from which you are downloading will itself have capacity limits.
| crazy_train |
| (new user) |
| Wed Aug 17 2005 04:20 PM |
Re: Broadband trouble shooter
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Hi everyone, I've been having an annoying problem with 2 ISP's I joined since last year. I joined Tiscali (BIG mistake) last april, and our contract ended in april 2005 (thank God)
When i was with tiscali, the first 3 months were actually very good, but after that, my 512k Package slowed down to less than 250k, I was getting disconnected EVERY time the phone rang or got used, and when I left their ADSL I was delighted. Now I know spyware and internet threats can be an issue, which is why I keep my PC clean. Since I left tiscali, I moved house and joined Bulldog Broadband, which is also an ADSL connection, only this time I've upgraded to 2mb speed.
I formatted my hard drive to remove any traces of tiscali from my system, and I've got my PC set up the way i want it.And what do you know, same thing, Bulldog is giving me pretty much the same problem, only it's not as often...It's damn annoying.
If anyone could help me with this, you would be doing me a HUGE favour, and for anyone else who is having this problem.
here are my PC specs:
AMD Duron 1800+
ASrock K7S41 Mainboard
Nvidia Ge-force FX5200 128mb AGP display card
2 X 256mb DDR Ram 333mhz
Windows XP Home Edition Service Pack 2
All of my drivers are fully updated etc...
Just to save anyone time if they want to help me, I have contacted Tiscali more than 100 times, no one could help, I have contacted Bulldog via email (no reply and it's been 3 weeks ago now), I rang them up, all I get is "I'm sorry but we're currently experiencing extremely high call volumes".
I did get through in the end but I kept getting told to redial numbers, choose different options, none of which were correct! There was one thing that confused me when I got my modem from bulldog though, they only sent me one filter, which they said was all I needed :-s
If anyone can help me with this problem it would be greatly appreciated, please contact me at: shenmue_rules AT hotmail dot com (for spam purposes I don't use links, just use your noggin' ;-)
Thank you very much for your time
Phil
TheFatControlleR
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| (Forum Admin) |
| Wed Aug 17 2005 09:07 PM |
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Re: Broadband trouble shooter
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Quote:
...If anyone can help me with this problem it would be greatly appreciated, please contact me at: shenmue_rules AT hotmail dot com (for spam purposes I don't use links, just use your noggin' ;-)
Actually, the forum works best when all queries and possible solutions are out in the open for all to appreciate (and find via search engines), as opposed to behind closed emails, etc.
| GeorgeM |
| (new user) |
| Fri Sep 09 2005 04:20 PM |
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Re: Broadband trouble shooter
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Two points regarding RENs and REN boosters:
1) If a phone has a ringer switch (hi, lo, off), would turning it to the 'off' position effectively make the REN of that device zero?
2) Would using a REN booster have the capability of corrupting the firmware in an ADSL router/modem? I appear to have been able to use a system with 8 extensions (plus BB) with a REN booster - but with intermittent problems of losing the ADSL connection (a problem fixed by a firmware upgrade). I'm wondering whether using the REN booster was responsible for corruption the firmware upgrade?
If I can't use my REN booster, I'm hoping I can use a few of my phones with the ringers switched off and have uninterrupted BB.
| percy99999 |
| (new user) |
| Tue Oct 18 2005 08:46 AM |
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Re: Broadband trouble shooter
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Maybe a BT engineer will have come across this before?
How on earth can my phone receive incoming calls yet not manage to connect outgoing attempts?
More importantly, how do I fix this?
Phone was fine before I fitted wireless equipment, and if I disconnect the power lead to the router I can call out.
Belkin ADSL Modem with wireless G router located where line enters the house. Belkin wireless and USB network adapter, on the Computer.
Broadband connection appears to be unaffected by phone use. Though I have noticed I'm getting a lot of "connection refused" error messages which stop if I persist trying to connect. Never got them before I wirelessed.
Thanks for any input possible.
| Nigelg |
| (regular) |
| Tue Oct 18 2005 09:21 AM |
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Re: Broadband trouble shooter
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It sounds like you don't have filters on ALL your phone equipment, EVERYTHING must go through a filter.
| percy99999 |
| (new user) |
| Tue Oct 18 2005 05:24 PM |
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Re: Broadband trouble shooter
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Absolutely spot on m8. I thought I'd got it set up properly but after much thought and scratching of cranium, I realised I needed splitters on both outputs from the phones double socket.
Anyway, it's now sorted, so thanks again, much appreciated.
| jazzmac |
| (new user) |
| Sun Oct 30 2005 07:17 PM |
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Re: Broadband trouble shooter
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hi,i`ve just re-installed aol BB in my new house,however,the only way i can get online-like now-is by using the test socket under the master plate.I`ve tried unplugging everything and just connecting BB through the normal socket but no joy.I`ve been advised that a booster may help my connection,can you advise me on this?
| anniew |
| (new user) |
| Wed Jan 11 2006 06:39 PM |
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Re: Broadband trouble shooter
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I have had problems connecting to broadband. Removing the front plate of the socket, and connecting directly behind gives me broadband .As soon as I try to connect any other phones,broadband goes. We have rewired,to no avail.Two electricians have tried and failed to solve it....we even connected a simple wire on the internal socket, and didnt attach it to a phone, and broadband went awol...We are in a large house, in the countryside. I just dont understand how broadband can be perfect, provided it has its owndedicated line, but throws a hissy when anything is added.In desperation I have trawled the net for answers.....any ideas?
| Nigelg |
| (regular) |
| Thu Jan 12 2006 11:15 AM |
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Re: Broadband trouble shooter
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As I posted above EVERYTHING has to pass through filters, as it works from the master socket I suggest you fit a filter in the master socket, and take all the house sockets from the output of that filter. If there are extensions wired from the rear of that socket, remove them, and feed them from the output of the filter instead.
Easiest thing to try for a start is to remove the frontplate, plug a filter into the master socket, and plug the front plate back in the output of the filter, and connect your ADSL modem to the ADSL output of the filter.
I don't see any relevance in having electricians helping?, they aren't likely to know anything about phone wiring (it's not the same as wiring a house), you need a phone engineer.
| anniew |
| (new user) |
| Thu Jan 12 2006 03:42 PM |
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Re: Broadband trouble shooter
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oh my god you are a genius!! after 2 BT engineers,(at £50 an hour) a complete rewire, 2 engineer/electricians(Who assured me they were vastly experienced in broadband) and 12 months, I finally decided to have a look on the net and try to work it out myself. I dont understand why it works (We HAD filters on every phone socket) but it does. It took me a while to work out how to attach all the bits together ( I Am a woman!) but HEY PRESTO! Thankyou thankyou thankyou! xxx
| johno |
| (new user) |
| Sun Jan 15 2006 08:38 PM |
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Re: Broadband trouble shooter
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Thanks so much for your original posting - it gave me a clue as to how to solve an intermit BB connection which I'd been in contact about with AOL and BT for the past 4 days and with no success.
I've had BB for over 2 years using the same extension socket - then last Thursday the connection was lost. But strangely it was regained when ever the phone was in use!
I took your advice and went to the master socket and disabled all extension wiring connections from there (it was so old it did not have internal extension connector you speak of). That done I ran brand new cabling just from the single master socket and fantastic every thing works again.
So over the past few years my buried under the floor board cabling had somehow decayed.
I'm going to suggest AOL help desk reads your postings in the future.
| greysts |
| (regular) |
| Mon Jan 16 2006 10:48 AM |
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Re: Broadband trouble shooter
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Don't want to worry you but mice and rats do love a good gnaw at underfloor cables. They have been known to go though a mains cable with spectacular results!
| marty6662 |
| (new user) |
| Tue Jan 31 2006 02:07 PM |
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Re: Broadband trouble shooter
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AnnieW-
If you've gone to all that trouble i.e. re-wiring your house and spent all that money
on B.T. engineers, only to find that they were completely wrong, then i would personally contact B.T. and make an official complaint that their engineers did not spot this simple solution when they visited.
P.S. I formally worked for B.T. customer service and found you only ever get somewhere if you formally make a complaint. Once you do this they will try and help you as much as possible.
N.B The advisor you speak to is not responsible for the companies inabilities. They will try and help you as much as possible if you simply let them!
Good Luck
| hyades |
| (new user) |
| Sun Mar 26 2006 09:05 PM |
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Re: Broadband trouble shooter
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got a simular problem, only my conx is intermitent, It has been like this ever since I installed it two weeks ago.
I have filters on everything, I have an extension lead plugged into another bedroom, that in itself is an extension from the main socket down stairs, is it possible that the lead is too long, or to many connnections.
Can you get low resistance cable, would anyone recommend this
| hyades |
| (new user) |
| Mon Mar 27 2006 02:46 PM |
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Re: Broadband trouble shooter
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ref prvious post, I still have an intermitant conx, but have sorted outlook express, howevr, can anyone help, I have just signed up for broad band , but when I use outlook express it is diconnects because it is looking for my old dial up conx. How can I make it default to my broadband, I can`t find how to do it in help.
ta
| homersaysdoh |
| (regular) |
| Sat Jul 08 2006 02:16 PM |
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Re: Broadband trouble shooter
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just a thought, when I had Broadband installed by BT I had huge problems mainly due to various extensions that were wired in the house, in the end the answer was simple buy a cordless phone with a few handsets, no need for all the extensions, cured every thing
| homersaysdoh |
| (regular) |
| Sat Jul 08 2006 02:18 PM |
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Re: Broadband trouble shooter
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I had huge problems with BB at first due to extensions, disconnect them and get a cordless phone with a few hand sets problem solved
| Bbtech |
| (regular) |
| Sat Jul 08 2006 05:49 PM |
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Re: Broadband trouble shooter
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Quote:
All broadband services are offered with the understanding that service is subject to a contention ratio. In effect it means your service whether it is 0.5 mb, 1.0 mb or 2.0 mb is "shared" with others.
The normal contention ratio for domestic services is 1:50. So in theory, at the busiest times, your service could be the equivalent of 2.0mb/50= 40k/sec!
In reality you'd be very unlikely to be in that position. Also bear in mind that the site from which you are downloading will itself have capacity limits.
I work for BT as a Corporate tech support agent (I am really far too qualified for the job but bills to pay yada yada), I work with the business network mostly but I thought I would share my knowledge of ADSL Max contention since it is no longer measured as a ratio. Basically your throughput rate is determined by 2 factors, your line capability (determined by Signal to Noise Ratio which is affected by line length and quality as indicated by our BT engineer friend) and the limits set on it by the B-RAS which can also limit the throughput you get based on congestion on the network.
| homersaysdoh |
| (regular) |
| Wed Aug 23 2006 08:14 PM |
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Re: Broadband trouble shooter
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Hope this helps others, I have been on BT BB for a couple of years, when it was first installed had a lot of problems and after BT insisted it was internal wiring disconnected all extension sockets and BT installed new master socket which PC plugged into, still did not work so they installed new cables from pole to house (even though I had now lost all other sockets! Recently upgraded to BT home hub which at present has no wireless devices only PC and telephone (they have not provided advertised one but an alternative) both directly cabled to the master socket. Since upgrading BB keeps dropping out and is very slow, also phone returns number unobtainable tone after a number is dialled, ringtone etc ok.
Same BT master socket but service now hopeless. BT engineer due tomorrow, they have indicated that it may be joints? As they are replacing many joints with new gel joints. My next door neighbour has encountered exactly the same problems which indicates line to me but BT reluctant to accept that at the moment. Sorry for long post but hope it helps.
| brichards |
| (new user) |
| Sun Sep 03 2006 08:03 PM |
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Re: Broadband trouble shooter
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Dear Muttley,
Can you help.
I have BB for two years or so.
recently i cant get sync only when i turn phone on.
Tried master, socket filters on everything still does the same thing cant get any joy from BB Provider.
Please any ideas?????
Thanks
Brian
| sasa |
| (new user) |
| Tue Oct 24 2006 02:32 PM |
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Re: Broadband trouble shooter
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How on earth can my phone receive incoming calls yet not manage to connect outgoing attempts?
More importantly, how do I fix this?
Broadband connection appears to be unaffected by phone use. Though I have noticed I'm getting a lot of "connection refused" error messages which stop if I persist trying to connect.
thanks
| PeteMac |
| (new user) |
| Sat Dec 02 2006 10:46 AM |
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Re: Broadband trouble shooter
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I am in the process of setting up my BB connection and am having a few problems (it would be no fun if it were easy) your comments about filters has probably cracked one problem for me – thanks for that. It also got me looking at my phone circuits. My house has got two master sockets with a junction box on the outside of the house where the cores of the cable to the master sockets are spliced to the incoming cable cores. Is this normal? If not could this set up have an effect on my BB connection? I have doubts because the guy who used to live here was very keen on DIY but didn’t always do things the right way.
Thanks
| greysts |
| (regular) |
| Sat Dec 02 2006 07:02 PM |
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Re: Broadband trouble shooter
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No it certainly isn't normal to have two master sockets. Sounds like his DIY skills have got the better of him. Two main problems - first is the fact that until the t/p wire gets inside your house it belongs to BT and shouldn't be played with. Second is the fact that external junction boxes are prone to break down because they are not properly weatherproofed. It might cost a few bob but I think you need BT to have a look at the setup.
| lorriwoowl |
| (new user) |
| Tue Jan 23 2007 03:22 PM |
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Re: Broadband trouble shooter
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I know I am a bit thick and really have been trying to get my head around my problem with BB connection.. you seem to be the ideal person to ask. I have a new Pc windows XP and got BB to go with this. I can get connected from the main telephone jack which is in the hallway,so I need an extension to run into the room were the PC is placed. Problem being I cant get this to work. I have used a 10m cable which is recomended,I have also attached the DSL connector to the main soccet and one to the end of the extension am I doing something wrong or do you think I have to look at other options.. I will be very thankful if you can help me with this problem.
| marlin |
| (new user) |
| Sun Jan 28 2007 07:47 PM |
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Re: Broadband trouble shooter
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My telephone installation was put in 25 years ago when the bungalow was rewired.I cannot see a master socket but there is a cnnection box in the loft where all the phone cables seem to join the bt incomer.Would this have any effect on the broadband.
| dipper |
| (new user) |
| Sat Mar 03 2007 05:55 PM |
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Re: Broadband trouble shooter
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I am sick and tired of complaining to BT about the poor performance of my broadband.
Although I am paying for 2Mb my speed today using the BT speed tester is 150kbits.
I wa also intrigued to read that my connection is configued at 152 kbits - whatever that means.
i did fax the BT chairmans and withing twp hours my speed increased to 1.8Mb - for three days
The service is disgraceful - and I worked for BT for 40 year
s
| lime71 |
| (new user) |
| Fri Mar 30 2007 06:08 PM |
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Re: Broadband trouble shooter
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Hi
Make for an interesting read. Currently have my master socket downstair and I am using a wireless router. Have problems with it disconnecting frequently, im told it something to do with Noise Margin. Would it be help if I was to have the master socket moved into the same room as the PC or am I just lining the BT Director's pockets
.Phil
| kitz |
| (regular) |
| Sun Apr 01 2007 12:58 AM |
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Re: Broadband trouble shooter
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Quote:
I am sick and tired of complaining to BT about the poor performance of my broadband.
Although I am paying for 2Mb my speed today using the BT speed tester is 150kbits.
I wa also intrigued to read that my connection is configued at 152 kbits - whatever that means.
i did fax the BT chairmans and withing twp hours my speed increased to 1.8Mb - for three days
The service is disgraceful - and I worked for BT for 40 year
Sounds like you are on a long line and therefore your router is having problems "hearing" the adsl signal properly. If you have an IP profile of 152 kbps then you have a low SNR Margin. There are perhaps several things you can do yourself to try and help remedy the situation. - See Low SNR.
| kitz |
| (regular) |
| Sun Apr 01 2007 01:03 AM |
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Re: Broadband trouble shooter
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Quote:
Hi
Make for an interesting read. Currently have my master socket downstair and I am using a wireless router. Have problems with it disconnecting frequently, im told it something to do with Noise Margin. Would it be help if I was to have the master socket moved into the same room as the PC or am I just lining the BT Director's pockets
Phil
If you are suffering frequent disconnects then yes it will be because your SNR has dropped too low.
Not sure about moving the master socket. But since you are using wireless can you not plug the router directly into the master socket where that is located now?
Try testing from the test socket behind the master socket and see if your line stats improve.
- Details how to get your line stats.
| vapsterzz |
| (new user) |
| Thu Apr 26 2007 09:17 PM |
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Re: Broadband trouble shooter
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hi,i recently switched to option 3 with bt broadband,,im using the bt home hub which is connected directly into the master socket,,the hub manager says its recieving 8096 Kbps yet on numerous dsl speed tests i am only gettin 1500Kbps,bt said the problem is with me,i have run various virus and spyware scans yet that finds nothing,,they suggested a programme on my pc could be slowing the speed down,,any idea what programmes are known to effect speeds in such a high manner?
bt home hub is connected directly from the master
im connected to the pc with the ethernet cable
im running windows xp media edition (service pack 2)
avg 7.5 ( full ) is the anti virus im using
i have disabled windows firewall
uninstalled various unused programmes yet im still recieving poor download speeds and slow speed opening web pages
| exlagerer |
| (new user) |
| Wed May 30 2007 10:52 PM |
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Re: Broadband trouble shooter
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My aunt has a problem where she cant use her bt landline whilst her aol broadband is plugged into the phone line. Bt came out and checked the line and said it was fine and told her to speak to aol. Aol said she needed new filters and that hasn't worked. Her pc is running on windows xp and everything was ok until 2 weeks ago. Any ideas please?
| exlagerer |
| (new user) |
| Wed Jun 13 2007 04:25 PM |
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Re: Broadband trouble shooter
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Quote:
My aunt has a problem where she cant use her bt landline whilst her aol broadband is plugged into the phone line. Bt came out and checked the line and said it was fine and told her to speak to aol. Aol said she needed new filters and that hasn't worked. Her pc is running on windows xp and everything was ok until 2 weeks ago. Any ideas please?
Problem solved, i found a filter on her line to the computer that hadn't been changed.
| AnarchyAnt |
| (new user) |
| Thu Jun 21 2007 12:36 AM |
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Re: Broadband trouble shooter
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I recently updated my broadband to 8meg with Orange, everything seemed great at first, i mean yeah i wasn't getting MAX speed but my internet was fast nontheless. However, one day my internet just..stopped working, i tried everything and it just wouldn't connect with my router (I have a 3com). The sync and online lights would not come on no matter what i tried. I connect the router to the phoneline via a cable, the line and router are 4 meters or so appart but the wire is longer. We tried using a shorter wire just to see if the sync and online lights would come on and what do you know, they did! However the ethernet cable obviously would not reach the computer with this shorter wire. We resorted to buying a wireless Belkin connector and we're back online...with download speeds of up to 15kb/s, yay! Yeah, exactly - boo. Orange claimed they were going to send us a "livebox" which i am going to phone about however, is there anyway i could save the hassle? Is the problem that the connecting wire from the phoneline to the router is too long or not high enough quality? Any help would be greatly appreciated. =)
| smudgersmith |
| (new user) |
| Sat Jun 30 2007 06:48 PM |
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Re: Broadband trouble shooter
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I wonder if anyone can help me by looking at my stats on my bt broadband conection.I used to get 6 mb speed up till last week then all of a sudden im only getting 380 kbs i have contacted bt but they are useless all they tell me to do is turn off hub and turn it on again.I am also getting a lot of hiss and noise on my phone line would this affect the speed?
ptime: 0 days, 4:28:12
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616
Data Transferred (Sent/Received) [MB/MB]: 20.50 / 50.56
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 15.0 / 25.0
SN Margin (Up/Down) [dB]: 23.0 / 12.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 232
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 0
Can anyone offer me any advice please
| BTMAN |
| (new user) |
| Sun Jul 01 2007 07:33 PM |
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Re: Broadband trouble shooter
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Your results dont look too bad.
However if you are getting noise or hissing you could have a line fault.
Report a line fault to BT not a (broadband fault) insist your line is noisy intermittently.
A linesman will then go out and check your line for possible causes of noise.
Good luck!
| smudgersmith |
| (new user) |
| Sun Jul 01 2007 08:07 PM |
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Re: Broadband trouble shooter
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ok thanks ill report a line fault tomorrow cheers
| Webshaky |
| (new user) |
| Thu Aug 16 2007 06:38 PM |
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Re: Broadband trouble shooter
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I hope someone can help me. I want to sign up to BB with Tiscali (or is this a mistake?) from having dial-up with Clara. Clara say that it takes 30 days to effect a cancellation from them, and Tiscali's FAQ board states that to get their BB service you should allow 14 days for delivery of the hardware/software and it then takes 15 days to get you set up?
Is there a quicker way to get moved from dial-up to BB? Tiscali have already informed me that it isn't possible to switch from Clara dial-up to Tiscali BB because you can't get a MAC (I know what that is) from dial-up. Any help anyone?
Thank you thank you thank you xxxx
p.s. This post isn't really in ref. to anyone else, it's just a query. I don;t know why the re: thing came up...
| greysts |
| (regular) |
| Thu Aug 16 2007 07:39 PM |
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Re: Broadband trouble shooter
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The Re: came up because you added your post on the end of someone else's rather than start your own thread.
To answer your question, you don't have to wait to order broadband. Having a dial up connection at the same time as broadband is not a problem and you don't need to transfer anything from one supplier to the other.
BT are currently offering to get you set up with BB in around 5-10 days. 29 days from Tiscali is ludicrous.
| Webshaky |
| (new user) |
| Fri Aug 17 2007 06:15 PM |
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Re: Broadband trouble shooter
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Thanks Graysts. Yep, realised I should've set up a new thread after I'd done this.
I was hoping to avoid paying for more than one service but your advice makes sense. I'll look into it and will also find out direct from the provider I choose just how long the set up will take. Thanks again.
| Femail |
| (new user) |
| Fri Sep 07 2007 10:44 AM |
Re: Broadband trouble shooter
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Hi
Have you had a reply to this question as I have the same set up and have just tried to install broadband through Talktalk and can not get it to work - phones OK but no broadband.
Thanks!
Femail
| belld |
| (new user) |
| Sat Sep 22 2007 12:09 PM |
Re: Broadband trouble shooter
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Hi i have had orange BB for over 1 year but recently have the same problem. Phones ok but no BB. It works from the test plug in the master socket but not from the front of the master socket. Even with all the house extensions not working. Why has this happened?
| robdun61 |
| (new user) |
| Tue Jan 22 2008 09:55 PM |
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Re: Broadband trouble shooter
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How can you get BT to test your line for Broadband from both ends. My Neighbour across the road has had Broadband since our exchange was enabled, BT says I my line is unsuitable, I have asked why, but they just say I am to far from the exchange (can't be much difference between me and my neighbour as the line comes off the same pole!) I know that I am at the extremes of getting a BB connection BUT IF MY NEIGHBOUR CAN GET IT WHY CAN'T I?