| stewarta13wsb |
| (regular) |
| Thu Nov 08 2007 10:00 PM |
sony K800 / Vista / capi worker module??
|
Used to plug in my Sony K800 to XP pc all the time and used phone setting rather than file manager. Copied lots to and fro no bother.
Having real problems with my new pc which is Vista. I get this message about capi worker module, and whatever it is, it's 'stopped working' and Windows Vista will look for a solution!
I un-installed it, cleaned out the left over application settings, ran CCleaner, re-booted and re-installed but the message came back.
I'm sure I downloaded the newest version of the Sony program suite for my phone & for Vista. I'd ask Sony but the reply wouldn't come back before I'd upgraded to the next windows operating system - they are awful!
EDIT: forgot to add, got Sony showing up under others in device manager eventually, but it says it has no driver! Clicked to find automatically, it goes away and looks, says it's done it, but when you look again it still says no driver and has a '?' rather than a '!' against it
Anybody any thoughts?
| cass1960 |
| (new user) |
| Tue Nov 27 2007 01:58 PM |
|
Re: sony K800 / Vista / capi worker module??
|
Hi Stewart
I had the same problem with Vista. Like you I download the driver and got teh same message you had. I email sony and this si what they said
Dear John,
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, we are sorry to hear of the issues that you are having when you are trying to connect your Sony Ericsson K800i to your PC.
To try and resolve this issue we suggest adding a Virtual COM Port to the PC. This can be done by following the steps below.
1. Go to the Control Panel, and click on Add Hardware (switch to classic view if not listed).
2. Click Next on the Welcome to the Add New Hardware Wizard.
3. Select the option to "Install the Hardware that I manually select from a list (Advanced) and click Next.
4. Look through the list, and select Ports (COM & LPT) and then click Next.
5. Under Manufacturer, select (Standard Port Types), and under Model, select Communications Port and click Next.
6. Click Next again.
7. Once the installation has completed, click Finish.
Once you have done this restart your PC and then re-install your Sony Ericsson PC Suite software, we apologise for any inconvenience this may cause.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Sam Hogarth
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
I delete the driver and didnt bother reinstalling it I have alap top with XP so I just use that
Good luck
John