| abbafan1972 |
| (regular) |
| Sat Aug 25 2007 07:31 PM |
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Can't get picture messaging to work
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Both my husband and myself are having problems with not being able to send or receive photos. Both of us have took out a contract with 02 and transferred our O2 payg numbers over.
Both of us have spoken to customers services. Hubby has phoned them on and off and Tuesday was promised a call back as he was told it's a problem from the account side and not the phone. No call back. He has phoned again today and had difficulty getting the person to understand as they were not english. Person said they would email the settings through to do it manually, but no email. Can't see how that would work anyway, as O2 have already said the problem is their side.
I phoned today as well, as I have just discovered I inherited the same problem after my number has been transferred over to my new sim card. Spoke to technical support and they have said also it's a problem with my account. He tried to send the settings through whilst I was on the phone, they came through but still picture messaging won't work. He has said he will call me back. O2 have usually been ok, but just lately I am having my doubts.
Does anyone have any advise as to what to do?
Hubby said he is going to the O2 shop where he got the phone from, but I know they will just say to phone customer services.
Hubby is using Nokia 6300 and I am using Sony Ericsson K810i.
| greysts |
| (regular) |
| Sat Aug 25 2007 07:42 PM |
Re: Can't get picture messaging to work
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Can I assume you are using Bluetooth to transfer your photos?
| abbafan1972 |
| (regular) |
| Sat Aug 25 2007 07:48 PM |
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Re: Can't get picture messaging to work
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Quote:
Can I assume you are using Bluetooth to transfer your photos?
Eh?
No I am talking about multimedia messaging (MMS).
| Fusion |
| (regular) |
| Sun Aug 26 2007 07:33 PM |
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Re: Can't get picture messaging to work
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I have had the very same problem happen to me on two occasions whilst with O2.
I was fortunate to speak to English advisers and they knew what the problem was straight away.
It was indeed a problem with the account at their end, and the picture messaging facility had been turned off for no apparent reason.
Switching it back on solved the problem some hours later.
Persevere with the calls to solve your problem.
Best of luck.
| abbafan1972 |
| (regular) |
| Mon Aug 27 2007 07:44 AM |
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Re: Can't get picture messaging to work
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Thanks. I have got mine sorted anyway. Phoned up again yesterday afternoon and spoke to a nice lady. It seems that my mms facility had been disabled for some reason. Whilst I was on hold a new lot of settings came through to my phone and it worked after that.
My husbands is still not working though. Whenever he phones, he always gets some doughnut who doesn't understand what the problem is.
Both of us have gone from Payg to contract and took our numbers with us, so this seems to have happened in the transition.
| abbafan1972 |
| (regular) |
| Tue Aug 28 2007 06:55 PM |
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Re: Can't get picture messaging to work
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Contacted O2 by email on Sunday and stated that it's not good enough. MMS is a standard feature and told them I am not getting the full service I am paying for.
A questionaire came through by return asking things like any error messages, does the phone work with another sim (yes), Does your sim card work in another phone (no).
Swapped sim cards with my orange payg and put this in his phone and of course it worked. Gave O2 a lengthy discription of what I did and the MMs is working now. Seemed to be enough to get their arses into gear when I told them that the supplied phone worked with an Orange sim card.
So we are both up and running now.
| Fusion |
| (regular) |
| Tue Aug 28 2007 07:35 PM |
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Re: Can't get picture messaging to work
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| wildthing666 |
| (regular) |
| Sun Sep 30 2007 08:32 PM |
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Re: Can't get picture messaging to work
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for those having similar problems maybe this will help
click me all the settings for all or most mobile providers