I have been with Blockbuster for 2 Years and i thought i was getting a good deal. a few time DVD's were delayed in getting back to them and thus delaying me getting new ones back.

I always blamed this on the post, but recently when they have started the multi DVD's in one envelope I have realised otherwise. My last despatch i received all 3 DVD's in one envelope and returned them all in one envelope. they only recieved 2 of them, which is impossible. Despite my complaints it took them a week to update their system and reallocate my next DVD. They have still accepted no resposibliltiy for this matter and still called it a lost in post.

I received no appology and am now cancelling my account and starting with LOVEFILM.

Yes LOVEFILM is more expensive but as I told BLOCKBUSTER, i guess you really do get what you pay for.

In the 2 Years i hardly got any top films from my list and as I have found from my investigations LOVEFILM have about 3 times as many titles as BLOCKBUSTER.

Don't trust BLOCKBUSTER as far as i can throw them. They do nothing but hide behind their auto response emails when they do something wrong.