Sorry for not replying sooner, but it has been terrible trying to connect to the internet these last few weeks. When I dialled 150 or 151 and even the 0845 number, all I got was a recorded message. Eventually I dialled the number which says you are thinking of leaving and someone answered straightaway. They sent someone out today, and he went through the procedure of a checklist and said that the readings were normal, and it must be a firewall I have installed that is stopping the connection. I have had the same setup for years and had no problem. Funny thing is that I can get online tonight, so fingers crossed. My husband thinks that Virgin are tinkering with everything so that people will want to pay more money to change to the faster speed., but he is a bit of a Victor Meldrew.
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Re: Trouble with Virgin