| The_Wanderer |
| (regular) |
| Wed Mar 11 2009 10:41 AM |
Re: BT Broadband
|
In my experience overseas call centres don't work on so many levels.
I had a call, can't tell you from whom - not because it is secret but because I genuinely couldn't follow what the caller was saying. The sentences made no sense though clearly they were trying to sell me something as they had my name, so it wasn't a wrong number, it was so frustrating. Having said that I'm fairly sure the last time I spoke to a BT call centre it was in Newcastle, but these things seem to shift like the sands.
I wouldn't want to single BT out particularly, I havent had too many problems with them other than their charging policy which I think is very short sighted, but big companies do sometimes seem to lose touch of what keeps customers happy or fail to understand why happy customers rather than just customers are important for their business. In the current downturn many companies could do themselves a power of good just by having happy customers.