Hi & Good Morning.
I spent the best part of an hour on the phone to O2 broadband last night check my settings/line etc only to be told that I wasn't the first person to have compalined about intermittent service and that it was down to problems at some exchange sites..... they wouldn't say which ones but the symptoms I had were similiar to others. The PC is back to its old self - so I guess this was the case as we didn't make any other changes. But for completeness, here are the logs you requested - if nothing else, it will be good to check what may or maynot be lurking....

HJT
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:34:54, on 10/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\System32\svchost.exe
C:\HP\KBD\KBD.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\filehippo.com\UpdateChecker.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/sport1/hi/football/teams/c/chelsea/default.stm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [filehippo.com] "C:\Program Files\filehippo.com\UpdateChecker.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [IETI] C:\Program Files\Skype\Phone\IEPlugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [IETI] C:\Program Files\Skype\Phone\IEPlugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART (User 'Default user')
O4 - S-1-5-18 Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - .DEFAULT User Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Gish It! - http://www.gishpuppy.com/menugpext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager_dev/plugin/IEGetPlugin.ocx
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121285782718
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.mypix.com/importer/ImageUploader4.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.broadbandassist.com/prequal/MotivePreQual.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
O16 - DPF: {DAF94F73-2AA6-44D8-A562-A28831820D34} (Pixum EasyUploadX Control) - http://www.pixum.de/int/EasyUpload/test/ImgUploader.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://xgate.nationalgridwireless.com/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://ipgweb.cce.hp.com/bus-nacons/caller/SysQuery.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A7C34F83-F0EF-450E-A380-66F88F8F82D8}: NameServer = 194.72.9.34,194.74.65.68
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/Owner/LOCALS~1/Temp/msohtml1/01/clip_image002.jpg

--
End of file - 12523 bytes

COMBOFIX
ComboFix 08-05-09.1 - Owner 2008-05-10 10:10:15.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.371 [GMT 1:00]
Running from: C:\Documents and Settings\Owner\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
C:\Documents and Settings\Owner\Application Data\inst.exe
C:\WINDOWS\hosts
D:\Autorun.inf

----- BITS: Possible infected sites -----

hxxp://sync.broadband.o2.co.uk
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_NPF
-------\Service_NPF

((((((((((((((((((((((((( Files Created from 2008-04-10 to 2008-05-10 )))))))))))))))))))))))))))))))
.

2008-05-05 15:52 . 2008-05-05 15:52 <DIR> d-------- C:\Documents and Settings\Owner\Application Data\AccurateRip
2008-05-05 15:52 . 2008-05-05 15:51 33,846 --a------ C:\WINDOWS\system32\SpoonUninstall-dBpoweramp Music Converter.bmp
2008-05-05 15:52 . 2008-05-05 15:52 12,896 --a------ C:\WINDOWS\system32\SpoonUninstall-dBpoweramp Music Converter.dat
2008-05-05 15:46 . 2008-05-05 15:46 <DIR> d-------- C:\Program Files\filehippo.com
2008-05-04 19:03 . 2008-05-05 18:01 <DIR> d--h----- C:\$AVG8.VAULT$
2008-05-04 18:14 . 2008-05-10 09:53 <DIR> d-------- C:\WINDOWS\system32\drivers\Avg
2008-05-04 18:14 . 2008-05-04 18:14 10,520 --a------ C:\WINDOWS\system32\avgrsstx.dll
2008-05-04 18:13 . 2008-05-04 18:13 <DIR> d-------- C:\Program Files\AVG
2008-05-04 18:13 . 2008-05-04 18:13 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\avg8
2008-05-04 18:13 . 2008-05-04 18:13 96,520 --a------ C:\WINDOWS\system32\drivers\avgldx86.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-05-10 09:24 31,084,576 --sha-w C:\WINDOWS\system32\drivers\fidbox.dat
2008-05-10 09:17 365,012 --sha-w C:\WINDOWS\system32\drivers\fidbox.idx
2008-05-10 09:02 --------- d---a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-05-10 09:02 --------- d-----w C:\Program Files\SpywareBlaster
2008-05-10 09:02 --------- d-----w C:\Documents and Settings\Owner\Application Data\Spyware Terminator
2008-05-07 19:09 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spyware Terminator
2008-05-05 14:51 --------- d---a-w C:\Program Files\Java
2008-05-05 14:42 --------- d-----w C:\Documents and Settings\Owner\Application Data\Juniper Networks
2008-05-05 14:05 --------- d-----w C:\Program Files\SPSSEVAL
2008-05-05 13:58 --------- d-----w C:\Documents and Settings\Owner\Application Data\UpdateStar
2008-05-03 19:06 --------- d-----w C:\Program Files\Spyware Terminator
2008-05-02 08:15 60,593,794 ----a-w C:\WINDOWS\Internet Logs\tvDebug.zip
2008-05-01 15:19 141,312 ----a-w C:\WINDOWS\system32\drivers\sp_rsdrv2.sys
2008-04-26 22:21 2,650,624 ----a-w C:\WINDOWS\Internet Logs\xDB26.tmp
2008-04-19 19:21 --------- d-----w C:\Documents and Settings\All Users\Application Data\DVD Shrink
2008-04-12 19:10 --------- d-----w C:\Program Files\Yawcam
2008-04-11 17:51 --------- d-----w C:\Program Files\POI-Warner MioMap Edition
2008-04-09 16:42 --------- d-----w C:\Program Files\iTunes
2008-04-09 16:42 --------- d-----w C:\Program Files\iPod
2008-04-09 16:39 --------- d-----w C:\Program Files\QuickTime
2008-04-05 13:57 --------- d-----w C:\Program Files\TomTom HOME 2
2008-04-05 08:52 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-04-04 21:37 --------- d-----w C:\Program Files\TomTom DesktopSuite
2008-04-04 19:27 --------- d-----w C:\Documents and Settings\Owner\Application Data\TomTom
2008-04-04 19:27 --------- d-----w C:\Documents and Settings\All Users\Application Data\TomTom
2008-04-04 19:10 --------- d-----w C:\Program Files\TomTom HOME
2008-03-19 19:56 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-03-19 19:53 --------- d-----w C:\Program Files\Spybot - Search & Destroy
2008-03-18 22:07 --------- d-----w C:\Program Files\DVDFab HD Decrypter 4
2008-03-18 22:04 47,360 ----a-w C:\Documents and Settings\Owner\Application Data\pcouffin.sys
2008-03-18 22:04 --------- d-----w C:\Program Files\DVDFab Platinum 4
2008-03-18 22:04 --------- d-----w C:\Documents and Settings\Owner\Application Data\Vso
2008-03-16 20:51 --------- d-----w C:\Program Files\AM-DeadLink
2008-03-13 22:11 75,248 ----a-w C:\WINDOWS\zllsputility.exe
2008-03-11 20:44 --------- d-----w C:\Documents and Settings\All Users\Application Data\SupportSoft
2008-03-11 20:43 --------- d-----w C:\Program Files\O2
2008-03-11 19:51 --------- d-----w C:\Program Files\Common Files\SupportSoft
2007-12-24 15:28 32 ----a-w C:\Documents and Settings\All Users\Application Data\ezsid.dat
2007-02-11 17:25 87,608 ----a-w C:\Documents and Settings\Owner\Application Data\ezpinst.exe
2004-04-09 14:13 114,688 ----a-w C:\Program Files\NETGEAR DG632 USB Driveruninstalldrv.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NVIEW"="nview.dll" [2003-07-28 14:19 852038 C:\WINDOWS\system32\nview.dll]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 08:56 15360]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-14 18:17 68856]
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe" [2006-10-18 21:05 204288]
"filehippo.com"="C:\Program Files\filehippo.com\UpdateChecker.exe" [2008-04-30 13:50 136704]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [2002-09-14 05:42 212992]
"PS2"="C:\WINDOWS\system32\ps2.exe" [2002-08-01 04:28 81920]
"PHIME2002ASync"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-01-21 08:18 455168]
"PHIME2002A"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-01-21 08:18 455168]
"nwiz"="nwiz.exe" [2003-07-28 14:19 323584 C:\WINDOWS\system32\nwiz.exe]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2003-07-28 14:19 4841472]
"MSPY2002"="C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe" [2003-01-21 07:59 59392]
"KBD"="C:\HP\KBD\KBD.EXE" [2003-02-12 04:02 61440]
"IMJPMIG8.1"="C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" [2004-08-04 06:31 208952]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-08 00:04 52736]
"HotKeysCmds"="C:\WINDOWS\System32\hkcmd.exe" [2003-04-07 15:07 114688]
"DVDTray"="C:\Program Files\HP DVD\Umbrella\DVDTray.exe" [2003-07-23 10:41 65536]
"DataLayer"="C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe" [2005-03-31 09:30 1106944]
"SpywareTerminator"="C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe" [2008-05-01 16:19 1817600]
"BluetoothAuthenticationAgent"="bthprops.cpl" [2004-08-04 08:56 110592 C:\WINDOWS\system32\bthprops.cpl]
"ZoneAlarm Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [2008-03-13 23:11 919016]
"AVG8_TRAY"="C:\PROGRA~1\AVG\AVG8\avgtray.exe" [2008-05-04 18:13 1177368]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe" [2008-03-25 04:28 144784]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"IETI"="C:\Program Files\Skype\Phone\IEPlugin\unins000.exe" [ ]

C:\Documents and Settings\Default User\Start Menu\Programs\Startup\
mod_sm.lnk - C:\hp\bin\cloaker.exe [1999-11-07 15:11:14 27136]

C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\
mod_sm.lnk - C:\hp\bin\cloaker.exe [1999-11-07 15:11:14 27136]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=avgrsstx.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Acrobat Assistant.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Acrobat Assistant.lnk
backup=C:\WINDOWS\pss\Acrobat Assistant.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BluetoothAuthenticationAgent]
--a------ 2004-08-04 08:56 110592 C:\WINDOWS\system32\bthprops.cpl

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
--a------ 2008-03-30 10:36 267048 C:\Program Files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
--a------ 2001-07-09 12:50 155648 C:\WINDOWS\system32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2008-03-28 23:37 413696 C:\Program Files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
--a------ 2007-06-14 18:17 68856 C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Skype\\Phone\\Skype.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=
"C:\\Program Files\\O2\\bin\\wificfg.exe"=
"C:\\Program Files\\O2\\agent\\bin\\bcont.exe"=
"C:\\Program Files\\Common Files\\SupportSoft\\bin\\ssrc.exe"=
"C:\\Program Files\\O2\\agent\\bin\\bcont_nm.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"=

R1 AvgLdx86;AVG AVI Loader Driver x86;C:\WINDOWS\system32\Drivers\avgldx86.sys [2008-05-04 18:13]
R1 sp_rsdrv2;Spyware Terminator Driver 2;C:\WINDOWS\system32\drivers\sp_rsdrv2.sys [2008-05-01 16:19]
R2 avg8wd;AVG8 WatchDog;C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe [2008-05-04 18:13]
R2 sprtsvc_O2;SupportSoft Sprocket Service (O2);"C:\Program Files\O2\bin\sprtsvc.exe" /service /p O2 []
S3 FTD2XX;FTD2XX.SYS FT8U2XX device driver;C:\WINDOWS\system32\Drivers\FTD2XX.sys [2005-02-03 11:52]
S3 SupportSoft RemoteAssist;SupportSoft RemoteAssist;C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe [2007-07-27 07:39]
S3 uac4pdt;PDT USB Composite Class Filter Driver;C:\WINDOWS\system32\DRIVERS\uac4pdt.sys [2005-02-24 14:35]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
\Shell\AutoRun\command - D:\Info.exe folder.htt 480 480

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{ea96da2b-0221-11dd-ae10-000c76761657}]
\Shell\AutoRun\command - H:\InstallTomTomHOME.exe

.
Contents of the 'Scheduled Tasks' folder
"2008-04-30 15:20:04 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2006-11-10 19:31:48 C:\WINDOWS\Tasks\Spybot - Search & Destroy - Scheduled Task.job"
- C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
"2004-04-09 15:30:13 C:\WINDOWS\Tasks\Symantec NetDetect.job"
- C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE
.
**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-05-10 10:20:52
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
.
**************************************************************************
.
Completion time: 2008-05-10 10:32:18 - machine was rebooted
ComboFix-quarantined-files.txt 2008-05-10 09:31:33

Pre-Run: 37,809,418,240 bytes free
Post-Run: 37,681,008,640 bytes free

196 --- E O F --- 2008-04-10 15:15:10