My problem is with Hotmail. About five years ago when I got my first PC I opened a hotmail account so I could access my e-mail anywhere. I have been using the service ever since and recently upgraded to Windows live with Messanger. The problem is that last night I tried to access my Hotmail account and was told my pasword was incorrect (my PC automatically signs in when I am online - but the password has been altered by someone) and so I tried to reset the password but it seems the procedure involves either an alternate e-mail account (nothing has been sent to my pop3 account or providing details of your location followed by answering a question in chinese ?? or something. This is very frustrating as all my contacts and a lot of info is stored there and as I've now opened a new account I wish to forward all my e-mails to my new account and close the old one. Can anyone please help.