Hi, I worked on it for an hour this morning configuring a googlemail account through her outlook express had to do the configuring with outlook offline because of that error box then I used the Gmail POP troubleshooter tool to check I had got it right and suddenly post came into her account backdated from March!!! Her wanadoo email account for Orange that she has had but never used in Outlook was the first one I was trying to configure last night with no success but I had left it there and I made the googlemail one the default this morning. Her password wasnt corrupted thankfully. Hope this explanation will help someone else who has the same problem as noticed many have it on the Orange forum pages......Heather