Hi TCN,
thanks for your help and reply. Been trying all night to correct this with your help but havent succeeded. I`m beginning to wonder if the password is corrupted as have followed the instructions to a letter. I noticed on a helpline there are lots of others with the same error Ox800CCC92 and are in the same position stuck and have to phone Orange, think its a con to get more money out of us but looks like the only solution. Some have said even phoning hasnt cured it. Thanks again for replying...........Heather