| FilthyRaider |
| (regular) |
| Mon Jun 29 2009 01:32 PM |
|
Re: A mickey take, surely?
|
I know this was originally Mouse's thread, but I just wanted to close the topic of my buyer who said they hadn't received and item.
Quick summary: Buyer signed for item and left feedback on 13th May. They were then kicked off eBay (and all feedback they left was removed) and as Royal Mail had not updated the online tracking to show they had received it (it showed as still at my local Post Office) they submitted a claim.
Had a letter the other day from Royal Mail with a scan of the woman's signature and time. Uploaded to PayPal - case closed?
Er, not by Sunday. So a bit fed up I picked up the phone and got through to the call centre (on Sunday, mind). Very nice chap said 'wait a minute', then came back and said 'Give it 2-3 minutes and the money should be back with you'.
And lo and behold it was.
So the best advice from all this is Royal Mail respond very well to letter inquiries (I got nowhere online or on the phone) and PayPal are very good by phone (got nowhere online or by email). eBay responded best by email.
And the best result is the cheating (bleap!) hasn't managed to get away with a con.