| FilthyRaider |
| (regular) |
| Wed Jun 03 2009 01:34 PM |
|
Re: A mickey take, surely?
|
But the point is you were refunded in full. You got full Buyer Protection. And PayPal followed it's T&C to be fair to both parties.
For example: My case is the opposite with a buyer trying it on. The buyer started a dispute at 8.10pm and escalated it at 8.11pm saying I never responded to emails. First they never sent any and how was I supposed to respond that quickly? I was not given a choice by the buyer so thank goodness PayPal gave me ten days to reply.
I actually replied in about 20 minutes.
The point is you get good and bad sellers but you also get good and bad buyers - Mouse's case proves that unenviably.
I basically would give any UK seller one week. Then email. After two days if they have not replied email again and within 24 hours start a dispute. (It's been a while since I disputed a purchase but I think it is ten days before you can start one).
When a seller is suspended (or a buyer for that matter), the process gets easier as eBay generally escalate it faster for you rather than wait seven days for them to reply. Then it goes to PayPal.
EBay are bringing in an 'easier' system from 16th June and it looks to offer con buyers a great deal of leeway. I expect false claims to rocket.