a friend has phoned and asked if i can go over and look at their computer. the problem they have is that even though they have BB it keeps reverting back to dial up. they had this problem before, i tried to sort it before but i got nowhere with it but i have forgotten what to do. im pretty sure it involved changing their aol sign in password within the settings of the router. whatever it was i had to do it meant i had to phone them. does anyone know why it does this?what i can do to sort it other than phone aol? and has this happened to anyone else on aol?

many thanks in advance