I have just moved house to the next street along have found that my broadband speed capability has dropped from 1.5mb to a grim 512kbps. Both houses are connected to the same exchange and are a stones throw apart.

BT (Indian call centre) say that my house is only capable of receiving 512kbps yet surely this is wrong if I could get 3 times that amount over the road ? I try my telephone number in BTs web site and it confirms the 512kbps.

I am stuck between two Indian call centers (ISP and BT) and cannot get to talk to someone who really knows what's what.

Can anyone advise where I go from here ?

Many thanks for your help.