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Quit Word. Click Start | Search. Click All files and folders. In the All or part of the file name box, type Normal.dot Change the setting in the Look in box to Local Disk C: and then click Search For each occurrence of the Normal.dot template that you find, rename it Normal.old. To do this, Click Normal.dot Click File | Rename. Type Normal.old and then press ENTER. restart Word and try to print |