I have been with love film for about a year now and I must say it is great.
I used to be with blockbuster, but they wouldn't accept my debit card type for payment! So they lost a customer and Love film gained one.

I have only had 1 issue with love film where a disk I sent back was not received -- the customer services were brilliant, said they would find it and I have not to worry!

(The disk was found it was royal mail btw)

I would highly recommend them, I joined after a webuser review ages ago.