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I personally have used AOL for over three years and never had a problem with their support. Both the telephone and on-line support have been very helpful and cured the three or four problems I may have had.

Anyway, 1.5p per minute??? Whats the problem??? Rather pay that than 75p per minute that some ISPs charge for their support!!

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I was on the line trying to sort out an overdue update and got it sorted within 5 minutes of talking waited about a minute in the queue, and its the weekend so the huge cost is about ....UM... 9p ? (not!)