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jkf
new user
Reg'd: Thu
Posts: 20
Loc: south wales
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have reinstalled win xp service pack 1a (genuine disk) on my sons pc. and it is networked to my pc, everything is working ok he can browse all internet and we can see each others shared files. the problem is i cannot get it to do windows update or can he access his msn 7.5 account. i have tried all the suggestions on the microsoft help pages, ie adding winupdate to trusted sites etc
the error code i recieve is 0x80072EE2
any help with this would be great cos its driving me batty lol
we both use norton internet security 2003, it was working in past with no problems, but the reason for install was that it was becoming very slow and full.
tia for any help offered
jkf
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Mouse
Moderator
Reg'd: Thu
Posts: 6681
Loc: Psst....over here
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Have you tried downloading and installing XP Service Pack 2 first?
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jkf
new user
Reg'd: Thu
Posts: 20
Loc: south wales
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yes mouse tried that option but come to do updates and returns same error code
jkf
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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From what you say, you may already have seen this Microsoft article. Also, you might find some help here. If none of that works, try to get hold of an SP2 CD and get SP2 on to the PC that way. You might still be able to get hold of a free CD from a PC store, but if you can't, you can order one from Microsoft. It's free, but you have to pay p&p these days.
Madeline. 
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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jkf
new user
Reg'd: Thu
Posts: 20
Loc: south wales
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thanks for your reply madeline, but no luck.
i think the problem may lie at my end rather than my boys, i have norton internet security 2003 installed on both machines, both of these are updated, i have disabled xp firewall in favour of norton (i have also tried disabling firewalls, both and still get the same errors) i have sp2 and that is upto date. the 2 pcs are connected via a cross over network cable. i am connected to NTL cable 4MB. and as i said my son can access the internet but cannot use updates or msn, and that is the only problem we have, i dont really want to take the drastic step of reformating my pc and starting from fresh but i think this maybe the quickest option, unless someone else knows better lol
thanks again both for your input
JKF
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greysts
regular
Reg'd: Thu
Posts: 18225
Loc: Colchester
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When you say you have disabled the firewall do you mean you have switched on the PC, exited the firewall and then tried the update? Unfortunately that's probably not enough with Norton. You would probably need to change the setup so that Norton doesn't load at Windows startup then reboot the PC so nothing is running in the background. I would be almost certain than because MS Updates want two way communication with a PC in order to install updates they are being blocked by your own PC's firewall. Can you not connect your sons PC direct to the NTL box and do the updates that way? Also check the Norton Firewall logs on both PCs to see what incoming traffic is being blocked. One of them will almost certainly be Microsoft or Akamai.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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Although you have XP SP2, you said that your son has XP SP1a on his PC. I don't know if that would have caused the problem, but I do know that Microsoft will no longer support XP SP1/1a after 10/10/2006. This means that nobody without SP2 will be able to get critical/security updates after that date, so it's important that you get SP2 onto your son's PC as soon as possible.
Microsoft article. SP1 also includes SP1a.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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jkf
new user
Reg'd: Thu
Posts: 20
Loc: south wales
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reinstalled sons pc,and now everything ok. dont know what the problem was,havent changed any of my settings and it went and downloaded sp2 with no problems.thanks for everyone's input in this matter.
jkf
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Madeline
regular
Reg'd: Wed
Posts: 14628
Loc: Wales
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You're welcome, I'm glad you've got it sorted. Thanks for letting us know.
Madeline.
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"Power tends to corrupt, and absolute power corrupts absolutely." Lord Acton, 1887.
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