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FatMan
new user
Reg'd: Thu
Posts: 10
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Can you help?
A friend of mine uses Outlook Express that comes with XP to send emails.
He as a problem when he reads his emails they disappear when the email is closed
Why, and can we stop it
Thanks
FatMan 
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FifeFlyer
regular
Reg'd: Thu
Posts: 3804
Loc: Fife
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Hi FatMan , and welcome to the forum. I suspect your friend has O.E. set to "hide read" messages.
Get him to try this , open O.E. and in the folders column highlight "inbox". Now on the toolbar click on "view" > current view > and tick "show all messages". When he next reads a new message it shouldn't go A.W.O.L.
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http://www.thelost.org.uk/
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FatMan
new user
Reg'd: Thu
Posts: 10
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Thanks I will try
FatMan
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FatMan
new user
Reg'd: Thu
Posts: 10
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Thanks FifeFlyer but the menu you said was not there "tick show all messages" the only menus there under VIEW / CURRENT VIEW were
Messages
Messages with Autopreview
By follow up flag
Last seven days
Flagged for next seven days
By conversation topic
By sender unread messages (this is ticked)
Sent to
Message timeline
Customize current view (not found here)
Define views (not found here)
Format columns
Any ideas
FatMan
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FifeFlyer
regular
Reg'd: Thu
Posts: 3804
Loc: Fife
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Strange  .
Is it Outlook Express 6 he is using......with all available updates.
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http://www.thelost.org.uk/
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FatMan
new user
Reg'd: Thu
Posts: 10
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It is Outlook Express XP updated but I will check
thanks
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bungler
regular
Reg'd: Mon
Posts: 245
Loc: isle of mull
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Hi fatman, got a wee puzzler here, it's not often that fifeflyer has to scratch his head.
Can I suggest that you check your message rules to ansure that you have not set anything to delete mails from particular senders.
Go tools>message rules>mail and make sure that nothing is ticked that should not be ticked (if you have not set up any rules, all tick boxes should be empty, especially the ones set to delete messages from specific sources after they have been read).
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skampydog
regular
Reg'd: Tue
Posts: 640
Loc: Yorkshire
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I'm not convinced that it's OE.
Those options appear in Outlook but not in OE. That said, I cannot see any reason why the emails should vanish when they have been read as I can only find 'hide read messages' in OE unless this is a new feature of Outlook 2007.
FatMan - please could you describe what is actually happening. Where do the read emails disappear from, the folder or the preview pane (I assume you have preview pane open). Also, could you open his email program and select 'Help' > 'About' and then let us know whet the first line reads please
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XP Home
Office Pro + FrontPage, IE6
AVG, Zone Alarm
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FifeFlyer
regular
Reg'd: Thu
Posts: 3804
Loc: Fife
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Quote:
I'm not convinced that it's OE.
I'm not either. I've tried all settings available with my O.E. but i can't replicate the options the FatMan is getting.
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http://www.thelost.org.uk/
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greysts
regular
Reg'd: Thu
Posts: 17690
Loc: Colchester
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The View, Current View list you describe is NOT Outlook Express it is Microsoft Outlook.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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FatMan
new user
Reg'd: Thu
Posts: 10
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Sorry, I only spoke to my friend on the phone about this; I have been round and had a look for my self.
1) It is Outlook 2002
2) If you read your emails in the "Inbox" when they are closed, they disappear, if you move them into another folder you can read them and when you close them, they stay put.
3) Only, disappear in the "Inbox"
Sorry about the mix up.
Fat Man
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FifeFlyer
regular
Reg'd: Thu
Posts: 3804
Loc: Fife
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I'm no expert on Outlook 2002 as I've never seen or used it. This...Microsoft article gives a possible solution but reading through the previous posts you seem to say you don't get the "Customize Current View". Is that the case.
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http://www.thelost.org.uk/
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FatMan
new user
Reg'd: Thu
Posts: 10
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Thanks FiFeFlyer
I will try them out the next time I go up my friend home
fatman
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FatMan
new user
Reg'd: Thu
Posts: 10
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I would like to thank all who try to help.
I have found the answer
View / Current view / Customize Current view / Filter / un-tick READ / UNREAD
All emails returned
Thanks again 
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