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Tiatadi
regular
Reg'd: Tue
Posts: 343
Loc: Hertfordshire
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Hello,
I have just changed to Sky and have set up my new accounts in Windows Mail (Vista).
I can send mail ok but am not able to receive?
Can anyone help me with this please?
Thanks
Tia
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Sometimes we just need a helping hand
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Bob4333
new user
Reg'd: Thu
Posts: 2
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Hi, I've had the same problem since the sky / google changeover: before it was fine.
I can receive OK using Outlook 2003, but cannot send. I've made all the POP / SMTP changes recommended by sky and spent over an hour on the phone to the sky help desk on several sessions: they don't seem to even want to recognise the problem.
Did you find an answer or does anyone know how to fix this....?
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skampydog
regular
Reg'd: Tue
Posts: 638
Loc: Yorkshire
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any help to either of you?
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XP Home
Office Pro + FrontPage, IE6
AVG, Zone Alarm
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Tiatadi
regular
Reg'd: Tue
Posts: 343
Loc: Hertfordshire
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Hi Bob,
I have tried to get Sky to help with this but they are not interested. They basically tell me that I will have to go onto Sky e-mail to receive!!
As yet, have not resolved.
Tia
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Sometimes we just need a helping hand
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Bob4333
new user
Reg'd: Thu
Posts: 2
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My thanks to skampydog. The site was extremely useful - how come the Sky help line don't read it?
Whether by design or accident I fixed my problem (after weeks of trying) by downloading microsoft service pack 3 for Office 2003. All now works fine, but nowhere have I read this is a requirement nor has it ever been mentioned by Sky.
I guess my problem was slightly different to Tiatadi's in that I already had a sky email address.
Thanks again to both. Bob.
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angie_baby1986
new user
Reg'd: Sat
Posts: 8
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have you made sure that the pop settings is pop.tools.sky.com and the smtp is smtp.tools.sky.com. i work for sky and i hope this helps you in the query. let me know if this does help! if not i can think of a few other things to see what the problem is
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Tiatadi
regular
Reg'd: Tue
Posts: 343
Loc: Hertfordshire
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Skampydog,
Yes very helpful, apologies for delay in telling you.
Tia
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Sometimes we just need a helping hand
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