|
|
clum111
regular
Reg'd: Wed
Posts: 436
|
|
Hi All,
Has anyone been able to logged into their Wanadoo account since they took over the payment system from World Pay? I want to change my payment card, but all I am getting when trying to log in is "ERROR Sorry! Due to heavy traffic we are unable to log you in at the moment. Please try again in a few minutes. Click continue to try again".
Thanks
|
|
catt
regular
Reg'd: Tue
Posts: 38
Loc: Wales
|
|
Hi clum,
Iv,e just accessed my account, no problem.
|
MartinJC
new user
Reg'd: Wed
Posts: 5
|
|
Hi, did you resolve the problem off accessing the Member Centre? I am trying to get to it at 4:50a.m and still get the message: "Sorry! Due to heavy traffic we are unable to log you in at the moment." I've been trying for 2 days now to get in after receiving a msg from Wanadoo saying they couldn't collect payment and threatening to cut me off.
|
clum111
regular
Reg'd: Wed
Posts: 436
|
|
Hi MartinJC,
Sorry to say that the problem hasn't been resolved for me. 
I have sent about 8 emails to Wanadoo, they answered to 4 saying they are unable to communicate via email and I'd have to phone them. In every email I sent I explained that I was unable to phone due to speech problems. In their last email they said that I am emailing the wrong department and gave me a different email address. They only show 1 address on their web site, so how do they expect us to know the other addresses? So I'm now emailing this new address, but as yet nothing.[sad]
What about you?
Edited by TheFatControlleR on 14/07/2004 18:24 (server time).
|
MartinJC
new user
Reg'd: Wed
Posts: 5
|
|
Dear Clum, I have tried at various times on the centre but no luck. I tried phoning but gave up after hanging on for ten minutes at National call rate!
The last msg I sent them at 4:50 am I mentioned writing to the Daily Telegraph. I doubt if that will do very much.
I'll keep trying.
Martin
|
clum111
regular
Reg'd: Wed
Posts: 436
|
|
Hi Martin,
I'll tell you something, I had to get my father to phone them and pretended to be me because I needed to change my credit card. That was the only reason I wanted logged into my account just to change the card. It took my father 25 minutes to get through to a person and they said that they are having problems with the system. My card has been changed, but I am still going after them to sort the problem out, because I need to be able to log in myself without having my father pretending to be me.
Anyway, here is the email address that they decided to hand over to me. So have a go at this one.
broadband.response@uk.wanadoo.com
I have written to Web User asking them to help, but as yet they haven't replied. I have posted here asking how I can set up an email to be sent every so often, but someone has replied saying it would be class as spam and my account might get canceled. I have been emailing every so often and had some replies back by doing that, so I suggest you should email them every so often (EVERY HOUR). 
All I can say is if they do cancel your account, you must have a good case to take to court.
Hope this helps.
Cal
Edited by TheFatControlleR on 14/07/2004 18:24 (server time).
|
MartinJC
new user
Reg'd: Wed
Posts: 5
|
|
Thanks Cal, I've just sent another email to them at the address you said. I wish I knew how these virus people write the massive attack type viruses. I would send me email in the same way until they got fed up with me.
I'll keep trying.
My son reckons that if I were thinking of changing to another ISP, the best one would be 'ZEN'. He says that they get the best ratings at the moment. I've never heard of them and I would hate to move now. I have my email address scattered all over the web for my Family History research and I would hate to start again. BUT there would be a good side in that I would receive the 200 odd spam emails I get a day.
Thanks again
Best regards
Martin
|
clum111
regular
Reg'd: Wed
Posts: 436
|
|
Hi Martin,
I haven't heard of ZEN and I will have to agree I don't want to change ISP, because I'm on the old Freeserve contract which isn't capped. Is this why we are getting crap service from Wanadoo, because secretly they want us to change contracts?
Let me know how you get on and I'll do the same.
Regards
Cal
Edited by TheFatControlleR on 14/07/2004 18:25 (server time).
|
MartinJC
new user
Reg'd: Wed
Posts: 5
|
|
Dear Cal, Yes I'm on the old uncapped Freeserve contract. I was also wondering if they don't really want us around and so don't care very much.
I'll keep trying throughout the day and send the emails a few more times. I still haven't got any replies at all apart from the first one telling me to phone.
If I hear anything else about other ISPs I'll let you know but as you say I don't really want to change.
Best regards
Martin
|
MartinJC
new user
Reg'd: Wed
Posts: 5
|
|
Cal, Hi again, I gave in at the end and telephoned Wanadoo - 20mins wait again but finally got someone to explain and reset my card details. I hope that all is OK now. She explained that during the transfer of details WorldPay had added 1 month onto all customers 'expiry dates'. So the bank is rejecting all payments from the credit cards.
PS. I have signed up my son for his digs onto the ZEN ISP at only £7 a month more than Wanadoo uncapped for twice the rate i.e 2 x 512Mb! this is because there are 4 of them using the internet.
Hope that you are keeping well.
Best regards
Martin
|
clum111
regular
Reg'd: Wed
Posts: 436
|
|
Hi All,
Just to say that over past 2 weeks Wanadoo has fixed the problem and now I'm now able to log into my account. So all I can suggest to everyone is if you have a problem and it isn't getting sorted out, start emailing on the hour every hour. Some people will say this is spam, but for me it isn't as you are just trying to get something sorted out. It's no different from phoning.
Thanks
Cal
|
dancer69
regular
Reg'd: Wed
Posts: 41
Loc: Bath, UK
|
|
Time to move to another ISP perhaps?
Sorry. Been there and I needed somebody else to tell me to stop banging my head against the wall.
If they are no use, move on. Life is too short. There are decent ISPs.
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
